Postman Law · 6 hours ago
Communications Manager – Client Engagement, Intake & Automation
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $115K/yrPostman Law is dedicated to creating a workplace where passionate professionals can make a real difference. They are seeking a Communications Manager to lead and optimize strategic client communications across the client lifecycle, focusing on intake and case resolution through effective SMS and email messaging.
Law EnforcementLegalProfessional Services
Responsibilities
Own intake communication journeys, including writing SMS and email messaging that guides prospective clients through the intake process
Develop automated and manual outreach that increases intake completion rates and reduces abandonment
Craft clear, supportive messaging that explains next steps, required information, and timelines during intake
Collaborate with attorneys, case management, and the medical records team to design outreach strategies that drive complete case work-up
Write SMS and email communications focused on medical records, questionnaires, authorizations, and other litigation-critical materials
Educate clients on the importance of timely participation in the case development lifecycle using clear, persuasive, and empathetic messaging
Write, edit, and manage outbound SMS and email scripts across intake, active cases, and ongoing client communications
Create and manage automated and manual campaigns designed to boost client responsiveness and reduce drop-off rates
Segment audiences by intake status, case stage, responsiveness, or documentation needs to personalize outreach
Ensure a smooth and consistent client experience from prospecting through the full client lifecycle
Set up, manage, and optimize automated communication journeys within Postman Law's communication software
Build triggers, workflows, conditional logic, reminders, and escalation paths that support intake completion and case progression
Troubleshoot issues related to delivery, timing, or automation logic
Define, track, and report on KPIs related to intake completion, client responsiveness, and case work-up progress
Monitor response rates, engagement metrics, and drop-off points across journeys
Conduct A/B testing on messaging content, cadence, and channels to improve effectiveness
Recommend and implement data-driven improvements to outreach strategies
Own day-to-day management of SMS and email communication platforms
Maintain documentation for messaging frameworks, journeys, workflows, and best practices
Ensure compliance with SMS/email regulations, consent requirements, and data handling standards
Partner with intake, case management, and legal teams to coordinate messaging, updates, and client communications
Collaborate with tech and product teams to improve communication tools, automation workflows, and data tracking systems
Serve as a bridge between communications, operations, and legal stakeholders to ensure clarity and alignment
Qualification
Required
Proven experience in communications, lifecycle marketing, intake operations, or client engagement
Strong copywriting skills for SMS and email
Hands-on experience with communication or marketing automation platforms
Experience building and managing intake and lifecycle journeys
Strong analytical skills and comfort working with performance metrics
Exceptional attention to detail and organizational skills
Preferred
Experience in legal, healthcare, or other regulated environments
Familiarity with SMS compliance and opt-in/opt-out requirements
Experience with CRM systems and client data
Background in intake optimization, lifecycle marketing, or customer experience
Twilio Experience a plus
Benefits
Year-end discretionary performance bonus
Benefits
Company
Postman Law
Postman Law provides legal representation for personal injury, medical malpractice, and motor vehicle accident claims.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase