Virginia's Community College System · 1 day ago
Testing Center Specialist (Portsmouth)
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
$14.31/hr - $14.31/hrVirginia's Community College System is a regional educational institution that has served South Hampton Roads for 50 years. The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center, providing excellent customer service and administering various tests to students and community members.
E-LearningEducationHigher Education
Responsibilities
Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others
Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
Actively participate in registration activities and on and off-campus recruiting community events
Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment
Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer
Administer test on and off-campus
Compile statistical data for assessment reports
Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy
Obtain necessary credentials to administer various tests to students or other customers
Other duties as assigned
Qualification
Required
Knowledge of college admission policies, procedures, and programs of study
Knowledge of student information systems; PeopleSoft
Knowledge of effective customer service techniques both in person and in an automated environment
Ability to work independently as well as collaborate with administrators, faculty, and staff
Ability to effectively communicate orally and in writing with a diverse public
Ability to work in a fast-paced, high-volume environment
Ability to work varied hours (weekends and evening) and locations (required)
Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software
Ability to obtain necessary certifications for testing center during work hours within one month of employment
Preferred
Experience in student development and assessment services in a college or university
Knowledge of assessment screening principles and measures
Knowledge of state and federal policies regarding FERPA regulations
Company
Virginia's Community College System
Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened.
Founded in 1966
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Moynihan
Director, Shared Services Center
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