Northeastern University · 8 hours ago
Front Desk Assistant
Portland, ME
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrNortheastern University is seeking a Front Desk Assistant to enhance campus and community experiences. The role involves providing a welcoming environment for visitors, handling administrative tasks, and supporting campus operations.
Education
Responsibilities
Provides a welcoming, inclusive, and informative experience for visitors to campus - leads people through the check-in process and connects them to their host or necessary resources
Communicates effectively with other operations team members (verbally and through documentation) and takes a team-oriented approach to their work
Handles conflicts or the unexpected with diplomacy, tact, and common sense. Can handle confidential information with discretion
Addresses day-to-day troubleshooting questions brought up by campus users
Works with IT/AV to ensure technical support for equipment, especially in regard to supporting evening classrooms
Coordinates with campus security guard for campus safety
Co-manages shared email account. Receives/sends mail and packages
Supports students or employees learning how to access campus or digital University resources, offers general directions of campus/class schedules
Occasionally, setting up meetings or booking rooms
Escalates specific questions to the appropriate team members
Creates IDs cards and completes other repeating or ad hoc administrative tasks
Maintains a high standard of aesthetic organization of campus fixtures, furniture, and equipment. Takes initiative to notice any faults and escalates to CET for addressing
Light resetting of spaces as needed for the next day's opening
Restocks communal spaces, like coffee machine/supplies in the kitchen or office supplies around campus
Tends to basic cleaning and tidying of kitchen spaces
Occasionally assists in setting up, arranging, or breaking down meetings or events
In coordination with the Campus Operations Manager, facilitates operational projects by providing status updates and communicating with vendors
Receives campus feedback and fields questions and concerns to the Director of Operations in a detailed manner
Qualification
Required
Demonstrate a customer-first, can-do, anything-is-possible attitude. The successful candidate is often the first face of the Roux Institute and therefore must demonstrate our values of a welcoming, inclusion, and dynamism to our community members
Demonstrate maturity, diplomacy, common sense, close attention to detail, professionalism and ability to prioritize and adapt in a fast-paced environment
Effectively troubleshoot and resolve office technology issues and has the ability to organize, manage, and conceptualize projects
Excellent writing and analytical skills as well as strong interpersonal and communications skills are a must
Excellent organizational and time-keeping skills
Excellent computer skills - effectively utilizing Microsoft Office applications such as Word, Excel and PowerPoint, and ease in learning new applications
Benefits
Medical
Vision
Dental
Paid time off
Tuition assistance
Wellness & life
Retirement-
Commuting & transportation
Company
Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery.
Founded in 1898
5001-10000 employees
H1B Sponsorship
Northeastern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (131)
2024 (112)
2023 (104)
2022 (100)
2021 (85)
2020 (111)
Funding
Current Stage
Late StageLeadership Team
Angela Hosking
CEO Regional Dean
Dave Thurman
Dean & CEO, Seattle Campus
Recent News
2024-01-06
Alfred P. Sloan Foundation
2023-10-30
Company data provided by crunchbase