VIVA USA Inc. · 13 hours ago
Technical Support Specialist
Allen, TX
Contract
Onsite
Entry, Mid Level
2+ years expVIVA USA Inc. is seeking a Technical Support Specialist who will maintain critical cross-department relationships throughout the problem/resolution cycle. The role involves answering technical support calls, diagnosing and resolving technical issues, and providing assistance to customers and sales managers.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Answer inbound and make outbound technical support calls (30–40 calls/day)
Self-assign and take full ownership of support tickets
Diagnose and resolve hardware/software/network issues
Document product issues, workarounds, and fixes
Communicate outage notifications and ticket status updates to customers
Follow internal escalation procedures
Interface with Tier II support as needed
Help maintain the online Knowledge Base
Provide technical assistance to Regional Sales Managers
Participate in after-hours support rotation
Act as a Customer Advocate
Qualification
Required
2–3+ years of IT helpdesk and/or application support experience
Extensive troubleshooting experience across: Hardware, Software, Networking
RAID technologies & virtual disk experience
SQL Server queries/updates
Windows Server (2016/2012/2008) + Windows 7/8/10
Linux CLI experience (Ubuntu/CentOS preferred)
Azure Cloud familiarity
Active Directory, DNS
Routers, switches, VLANs, VPN, DHCP, TCP/IP
WiFi technologies
Virtualization (Hyper-V, VMware)
Internet protocols & certificates (HTTPS, SSL/TLS, etc.)
PowerShell scripting
Ability to write Knowledge Base articles & FAQs
High school diploma minimum
Preferred
IT-related degree
CompTIA A+
MCP
MCSE
CNA
CCNA
Linux certifications
Linux experience
Windows OS experience + certification (CCNA, MCSE, CompTIA, etc.)
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase