Desktop/Client Support Analyst jobs in United States
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mroads · 6 days ago

Desktop/Client Support Analyst

positionDallas, TX
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

mroads is looking for a Desktop/Client Support Analyst for one of their direct clients. The role involves providing second-level technical support to end-users, installing and troubleshooting hardware and software, and ensuring exceptional customer service.

AnalyticsArtificial Intelligence (AI)Human ResourcesInformation TechnologyRecruitingSaaSSoftwareStaffing AgencyVideo Conferencing
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Praveen T
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Responsibilities

Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues
Install, configure, and troubleshoot desktops, laptops, and peripheral devices
Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary
Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours
Manage and prioritize support requests via ServiceNow to meet service level agreements
Deliver exceptional customer service by ensuring professional, clear, positive and effective communication
Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others

Qualification

Windows operating systemsMac operating systemsIOS operating systemsServiceNowCOMPTIA A+COMPTIA Network +JAMF knowledgeCustomer serviceProblem-solving skillsCommunication skills

Required

Proactive and detail-oriented IT professional looking to contribute to a dynamic team
Strong knowledge of Windows, Mac and iOS operating systems
Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues
Install, configure, and troubleshoot desktops, laptops, and peripheral devices
Excellent problem-solving and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary
Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours
Manage and prioritize support requests via ServiceNow to meet service level agreements
Deliver exceptional customer service by ensuring professional, clear, positive and effective communication
Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others

Preferred

COMPTIA A+ and COMPTIA Network + is desired
JAMF knowledge is desired

Company

mroads

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mroads is a niche tech start-up powering Pañña - an intuitive video interview platform built to find the right talent in the shortest time.
dateFounded in 2011
location
Plano, Texas, USA
people-size1001-5000 employees
web-link
http://www.mroads.com

H1B Sponsorship

mroads has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (19)
2022 (17)
2021 (17)
2020 (38)

Funding

Current Stage
Late Stage

Leadership Team

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Manohar R. Kesireddy
President/CEO
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Company data provided by crunchbase