Consumers Credit Union · 12 hours ago
Contact (Call) Center Representative
Lake Forest, IL
Full-time
Hybrid
Entry Level
$15.80/hr - $22.13/hr
1+ years expConsumers Credit Union is a well-established credit union located in Lake Forest, IL, seeking passionate individuals for the role of Contact Center Representative. This position involves assisting members with inquiries about credit union products and services while providing excellent customer service in a fast-paced environment.
Financial Services
Responsibilities
Assist members over the phone regarding questions they have about Credit Union products and services
Provide prompt, positive and informative service to our members
Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
Communicate with other CCU departments to solve member inquiries and issues quickly and effectively
Qualification
Required
HS diploma or equivalent
1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
High proficiency and comfort level with computer systems/software applications
Professional verbal and written communication skills
Enjoy working in a fast-paced environment where accuracy is required
Self-directed and independent worker
Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity
Preferred
Bi-lingual Spanish preferred
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
401(k) savings plan
Pension plan
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase