Ultimate Staffing · 16 hours ago
Healthcare Insurance Collections Coordinator
Roseville, MN
Full-time
Hybrid
Mid Level
$58K/yr - $62K/yr
3+ years expUltimate Staffing is seeking a Healthcare Insurance Collections Coordinator to manage the end-to-end medical insurance process for assistive technology requests. This role involves high-volume case management, documentation review, insurance verification, and customer support to ensure timely approvals and compliance with regulations.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Heather Neidermeier
Responsibilities
Conduct insurance benefit verification, coverage checks, and confirm medical necessity requirements
Communicate with commercial insurance, Medicaid, Medicare, and managed care plans to clarify eligibility and authorization needs
Track and follow up on prior authorizations, claims status, denials, appeals, and resubmissions
Assist with claims follow-up, outstanding balances, documentation corrections, and appeal packets
Research and resolve funding delays, payer requests, and missing information
Support workflows that prevent authorization expirations, avoidable denials, and revenue cycle disruptions
Serve as primary contact for families, caregivers, providers, clinics, and insurance representatives
Provide clear guidance on documentation requirements, authorization timelines, insurance terms, and next steps
Respond promptly via phone, email, SMS, and fax
Complete high-volume document collection, form processing, data entry, and case documentation
Ensure all files meet payer guidelines, regulatory requirements, and HIPAA standards
Prepare and send required forms prior to provider appointments; confirm appointment completion and obtain supporting documentation
Use CRM systems (e.g., Salesforce), EMR/EHR portals, and insurance portals for case updates, document uploads, and task tracking
Maintain accurate case notes, status updates, and communication logs
Identify process improvements, workflow gaps, and recurring insurance issues
Qualification
Required
3+ years in medical collections
Strong skills in customer service, problem-solving, and documentation accuracy
Comfortable in fast-paced, high-volume insurance and healthcare operations
Proficient with Microsoft Office, CRM systems, and learning new software quickly
Preferred
Bachelor's degree preferred
Benefits
Medical, dental, vision, life, and disability coverage
Virtual care and mental health resources
Accident, critical illness, and hospital indemnity plans
Earned sick time per state/local rules
Employee discount programs
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase