Cox Enterprises · 21 hours ago
Sr Dispatcher
Orlando FL
Full-time
Hybrid
Senior Level
$26.44/hr - $39.71/hr
5+ years expCox Automotive is a leading company in the vehicle operations sector, seeking a Sr Dispatcher to facilitate the transport of customer vehicles. The role involves scheduling vehicle pick-up and delivery, resolving transportation issues, and maintaining relationships with carriers to ensure efficient operations.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Facilitates the transport of customer vehicles to and from auction sites and other areas
Contacting customers to determine vehicle availability and condition
Scheduling vehicle pick-up and delivery with customers and transporters
Assisting with reconciliation of transporter related issues
Notifying customer account representatives and transporter of vehicle transportation related issues
Monitoring and reporting on customer and transporter performance
Compiles vehicle transportation related data and generates routine reports
Follows job related duties as directed by supervisor
Coordinates transportation of vehicles by contacting carriers in the company’s established network
Builds and maintain positive working relationships with network carriers
Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles
Escalates complex or difficult to solve issues according to established escalation procedures
Proactively locates new carriers to join the Cox network
Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve
Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders
Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met
Provides advice and coaching for less experienced team members
Clearly communicates broader organizational objectives and the team’s role/impact
Assists with other duties as assigned
Qualification
Required
High School Diploma/GED and 5 years' experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
OR 7 years' experience in a related field
Preferred
Previous auto transportation/logistics experience strongly preferred
Proficient in Microsoft Outlook, Word and Excel
Strong analytical, communication and interpersonal skills
Proven ability to make decisions
Customer service skills
Strong problem solving and innovative thinking skills
De-escalation skills are required and flawless follow-up abilities are a must
Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase