BigCommerce · 19 hours ago
Business Operations Analyst I - Collections
Austin, TX
Full-time
Hybrid
Mid Level
$50K/yr - $75K/yr
3+ years expBigCommerce is a leader in the e-commerce industry, empowering businesses to innovate and grow with their open, AI-driven commerce ecosystem. The Business Operations Analyst I will work cross-functionally to support merchants through various stages of their lifecycle, ensuring compliance with business standards and providing exceptional service to customers and stakeholders.
Business DevelopmentE-CommerceEnterprise SoftwareSaaSSoftware
Responsibilities
Partner with cross-functional teams to ensure compliance with business standards and regulations throughout the quote-to-cash (QTC) process
Provide exceptional service to customers, internal and external stakeholders through:
Multi-channel support via email/web, live-chat, and telephone
Proactively updating stakeholders on the status of their issues
Effectively navigating challenging conversations with professionalism
Perform tasks within the areas of contracting, provisioning / fulfillment, revenue recognition, billing, accounts receivable, and collections including but not limited to:
Accurately configure accounts with purchased products and services
Research and resolve account, invoice, payment, and renewal related activities
Process cancellations, downgrades, upgrades, refunds, credits, etc
Generate contracts, ensuring adherence to both Legal and approved deal guidelines
Manage enterprise and partner collections based on a collections strategy
Devise mutually beneficial payment solutions with customers facing delinquency
Partner with Sales and Customer Success in potential upsell/upgrade opportunities
Collaborate cross-functionally on changes to processes and policies for enhanced efficiency, waste reduction, effectiveness, revenue generation, and scalable growth, including:
Participate in the research, design, and analysis of processes and documentation
Produce clear and concise reports and presentations
Conduct training
Meet metrics for response time, speed, quality, accuracy, and adherence
Document case notes quickly and accurately
Demonstrate awareness of our international presence to ensure compliance across all geographical locations
Perform other assigned duties and responsibilities
Qualification
Required
3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company
Experience in Business Operations
A Bachelor's degree, or equivalent work experience
Familiarity with SaaS and Agile workflows and technologies
Familiarity with Salesforce, Zuora, Impartner, and/or Marketo
Familiarity with end-to-end process design, rollout, and project management
Preferred
Customer care experience and/or customer service mentality
Company
BigCommerce
BigCommerce is a SaaS provider for merchants running online businesses.
1001-5000 employees
H1B Sponsorship
BigCommerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (10)
2022 (27)
2021 (27)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$224.2MKey Investors
Goldman SachsNotable CapitalRevolution
2020-08-05IPO
2018-04-25Series F· $64M
2016-05-10Series E· $30M
Leadership Team
Russell Klein
Chief Commercial Officer
Recent News
Notable Capital
2026-01-20
EIN Presswire
2026-01-16
2025-12-18
Company data provided by crunchbase