Rippling · 12 hours ago
Manager, Customer Success Management
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$140K/yr - $190K/yr
5+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance. They are seeking a Manager for their Customer Success Management team to lead and develop a team of Technical Account Managers, ensuring customer satisfaction and retention for strategic accounts.
EmploymentHuman Resources
Responsibilities
Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel
Thought partner with TAMs and build playbooks for effective customer strategy
Develop senior-level relationships with customers
Serve as a point of escalation for team’s accounts
Ensure the team is trained and confident in Rippling product capabilities
Own ongoing TAM account assignments
Participate in recruiting process, from sourcing to hire
Drive customer adoption of key features and best practices
Meet with team members weekly to stay close on updates for key accounts
Performance manage to ensure your team’s success
Partner cross-functionally to advocate for your team’s customer and partner needs
Collaborate with Product to incorporate voice of the customer into Rippling’s roadmap
Partner with other team leaders to ensure the customer is supported in times of escalation
Partner with Support to mitigate escalations
Collaborate with other team leaders to strategize on customer support for major lifecycle events
Build TAM team processes and culture
Measure team impact and prioritize CX lifecycle events
Constantly iterate and improve TAM workflows and optimize process inefficiencies
Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture
Qualification
Required
5+ years of SaaS experience in customer-facing role
2+ years of management experience; passion for supporting and guiding a team's growth, career progress, and job performance
Expertise in account management and customer success best practices
Ruthless prioritization and time management
Boundless energy to help your team and your customers...all with a 'can-do' attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexibility to thrive in a fast paced organization with dynamic responsibilities
Preferred
1+ years of experience in HR, Payroll or Insurance Brokerage
Benefits
Competitive salary + bonus + benefits + equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase