REI · 16 hours ago
Shop Service Manager - Bike & Snow
Paradise Valley, AZ
Full-time
Onsite
Mid, Senior Level
$27.44/hr - $34.32/hr
3+ years expREI Co-op is focused on discovering and celebrating better ways of working, aiming to enhance outdoor experiences for everyone. They are seeking a Shop Service Manager to lead the shop team, drive customer experiences, and manage shop operations effectively.
ApparelConsumer GoodsE-CommerceFashionManufacturingOutdoorsRetailSporting GoodsSports
Responsibilities
Drive business channels by owning and leading the customer and employee experience
Handle training, coaching, recognition, and performance management
Recruit and hire a diverse, technical workforce
Train, certify, and build engaged teams to carry out shop service functions
Manage the throughput of shop work to meet customer demand and REI expectations
Drive workflow productivity while maintaining or improving quality to meet customer needs
Keep shop equipment maintained, organized and accessible for safe and reliable operation
Build awareness of REI's shop program through community engagement
Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist
Builds teams through effective employee development, involvement, and communication
Qualification
Required
3+ years of successful retail management experience
Successful completion of required training/certifications in the role
2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills
Sets standards and holds team members accountable to service goals
Enjoys communicating and building relationships, both inside and outside the organization
Uses business understanding, innovative thinking, and sound judgment to solve problems
Produces quality work by setting effective goals and establishing priorities
Open to feedback and other viewpoints in the spirit of supporting the business
Benefits
Generous employee discount
Access to health benefits
A retirement savings plan
Accrued time off
Company
REI
At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone.
10001+ employees
H1B Sponsorship
REI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (12)
2022 (13)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Ken Voeller
Divisional Vice President | Store Operations
Michelle Kirkpatrick
VP FP&A and ERP Transformation Program
Recent News
bloomberglaw.com
2026-01-16
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