The Dollywood Company · 18 hours ago
Glass Blower Craft Team Member - Dollywood Theme Park - Full Time Seasonal
Pigeon Forge, TN
Full-time
Onsite
New Grad, Entry LevelThe Dollywood Company is a renowned theme park located in the Great Smoky Mountains of East Tennessee, dedicated to creating memorable experiences for guests. They are seeking a Glass Blower Craft Team Member who will provide excellent customer service while producing key retail products and engaging guests through interactive demonstrations.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests
Provide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions
Ensure complete adherence to established recipes to control expenses related to production techniques
Gain understanding of raw materials inventory to assist the craftsman
Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards
Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
Accommodate changes in work assignments and locations
Get along with guests and co-workers while exhibiting a positive and personable disposition
Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor
Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets
Protect the privacy and security of guests and coworkers, including PCI compliance
Qualification
Required
Must be minimum of 18 years of age
High school diploma or equivalent. Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques
Demonstration of craft production in an entertaining and informative manner to guests required. Previous experience in giving demonstrations, group presentations, or public speaking is preferred
Comprehend instructions and retain information
Must successfully complete a pre-employment background check including motor vehicle and drug screen
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must enjoy a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood's core values through the lens of dignity and respect
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid driver's license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50 pounds with assistance
Able to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sources
Able to work outdoors
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)
Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Understand basic calculator and cash register/POS system
Driver's license and acceptable driving record required if appointed authorized driver
Preferred
Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques
Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred
Operation experience in machinery related to production and demonstration of crafts preferred
Prior cash handling experience preferred
Prior sales experience preferred
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
Company data provided by crunchbase