The Bridge · 6 hours ago
Program Director- Residential Services
Bronx, NY
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expThe Bridge is a leader in supportive housing and behavioral health services for vulnerable New Yorkers. The Program Director oversees operations and clinical services at a Safe Haven facility, ensuring effective client-centered services and compliance with funder requirements while fostering a supportive environment for both staff and clients.
Health CareMental HealthOutpatient CareRehabilitationResidential
Responsibilities
Directly supervise Case Managers, Housing Specialists, clinical staff, and the Operations Coordinator; oversee the full client service cycle—from admission and ongoing care to discharge into stable housing
Be available for 24-hour crisis intervention as needed
Maintain active relationships with outreach teams, DHS, and subcontractors for food and medical services
Manage all personnel-related activities, including hiring, scheduling, policy development, staff meetings, trainings, performance evaluations, disciplinary actions, and labor/management relations
Ensure full compliance with contract requirements—maintaining census, timely admissions/discharges, proper documentation, and incident reporting
Prepare the program for external site visits, inspections, and audits
Perform administrative duties, including monitoring data entry in CARES, managing petty cash, and tracking staff attendance
Assess and coordinate facility maintenance needs; serve as liaison with maintenance personnel to ensure fire safety, cleanliness, repairs, purchasing, and general facility upkeep for a safe and welcoming environment
Participate in required staff meetings, supervision sessions, and trainings
Obtain F-80 Fire Coordinator Certification and Food Handler Certificate within six months of hire
Perform other duties as assigned
Qualification
Required
Master's degree in a related field required; LMSW, LCSW, or LMHC strongly preferred
Minimum of 2–3 years supervisory experience, ideally in both clinical and operational settings
Experience working with street homeless populations and individuals with co-occurring substance use and mental health disorders
Proven ability to lead diverse teams and manage complex service delivery programs
Strong interpersonal, communication, and organizational skills
Obtain F-80 Fire Coordinator Certification and Food Handler Certificate within six months of hire
Preferred
LMSW, LCSW, or LMHC strongly preferred
Familiarity with AWARDS, CARES, and BCS systems a plus
Spanish fluency is highly desirable
Company
The Bridge
The Bridge provides mental health and housing solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Wiviott
CEO
Ezra Miller
CFO
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