NEOGOV · 20 hours ago
Help Desk Representative
Houston, TX
Full-time
Hybrid
Entry Level
1+ years expHarris County Universal Services is transforming the way the County does business and seeking a Help Desk Support Service Professional to join our team. The role involves providing technical help desk support for end users in a 24/7 environment and delivering exceptional customer service while managing service requests and participating in technical projects.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Creates tickets and resolves service and incident requests from customers across the enterprise, providing support or escalating issues as needed
Provides on-site Desktop support to end users and participates and assists on technical projects such as computer rollouts and imaging
Provides onsite and remote support for emergency activations and special events, and other work as assigned
Qualification
Required
High School Diploma or GED from an accredited educational institution
One (1) year of successful experience providing technical support in a large enterprise using Microsoft and other productivity applications including Outlook
Candidates must have the ability to work independently with a high level of productivity and accuracy
Proven experience providing help desk support in a large enterprise
Strong technical troubleshooting skills
Excellent interpersonal and written/oral communication skills
Ability to interact with staff at all levels, including VIPs
Ability to work extended hours as needed including nights, weekends, holidays and emergency or special event activations, as the Help Desk is 24/7/365, most shifts are normal day production hours, but position requires occasional coverage of nights, weekends, holidays, and during emergency and special event activations
Must have exceptional customer service skills
Ability to work with and provide exceptional customer service with VIPs
Hybrid: 3 days in office/2 days WFH (mandatory on-site 5 days a week first 90 days)
Preferred
Associate degree or higher related to technology
Relevant technical certifications are a plus
Some experience working with Apple products including Mac and iPhone
Familiarity with other tablets such as MS Surface or Chromebooks, Android devices
Experience using endpoint management systems (such as SCCM or MS Endpoint Configuration Manager
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase