Vastika Inc · 7 hours ago
Operations Manager (Service Desk)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expVastika Inc is seeking an Operations Manager for their Service Desk. The Operations Manager will oversee day-to-day service delivery across multiple technology support verticals, ensuring SLA compliance and driving process improvements.
Information TechnologyStaffing Agency
Responsibilities
Lead and manage end-to-end operations for Service Desk, AV, and Cellular support functions
Ensure consistent delivery of high-quality IT support services aligned with client expectations and SLAs
Oversee workforce planning, scheduling, and performance management for onshore/offshore teams
Collaborate with cross-functional teams to resolve escalations and implement process improvements
Track and report operational metrics, identify trends, and recommend corrective actions
Manage vendor relationships and ensure compliance with organizational and client policies
Drive automation and efficiency initiatives to improve service delivery
Support RFPs, transitions, and new business onboarding as required
Qualification
Required
Bachelor's degree in engineering, Computer Science, or related field
8–12 years of experience in IT Operations, Service Delivery, or Technology Support
Proven experience managing Service Desk, AV, or Cellular Operations teams
Strong understanding of ITIL processes and service management frameworks
Excellent communication, stakeholder management, and problem-solving skills
Preferred
MBA preferred
Experience working with enterprise clients (Google or similar tech environments preferred)
Company
Vastika Inc
Vastika is an IT company that provides staff augmentation services.
201-500 employees
H1B Sponsorship
Vastika Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (22)
2023 (19)
2022 (38)
2021 (49)
2020 (92)
Funding
Current Stage
Growth StageCompany data provided by crunchbase