Search · 14 hours ago
Bilingual Customer Service Representative
Houston, TX
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expSearch Services, LLC is a leading renewable energy provider in the Southwest region, committed to delivering sustainable energy solutions with exceptional customer support. They are seeking dedicated Customer Service Representatives to handle inquiries, resolve issues, and ensure a seamless service experience as part of their expanding Customer Care Department.
Staffing Agency
Responsibilities
Resolve customer service issues accurately and efficiently
Answer incoming customer calls and provide complete resolution to inquiries or concerns
Maintain professionalism and adhere to quality guidelines during all customer interactions
Coordinate with internal departments to resolve customer issues promptly
Document all customer interactions, updates, and resolutions accurately in the system
Follow up with customers in writing when necessary
Flag accounts appropriately to avoid unnecessary collections or service interruptions
Issue reconnect orders as needed
Respond to customer emails and return calls from the external call center where issues remain unresolved
Enter account adjustments following company policies and business rules
Manage and resolve customer complaints consistently within company guidelines
Maintain up-to-date knowledge of company systems, policies, and procedures to support effective issue resolution
Qualification
Required
Associate's Degree or a minimum of three years of relevant experience in a service-oriented industry
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Excellent verbal and written communication skills
Strong attention to detail and commitment to providing high-quality customer service
Bilingual in Spanish
Customer service: 1 year
Spanish
Ability to Commute: Houston, TX 77036
Preferred
Experience in a utilities, energy, or renewable energy customer service environment
Familiarity with CRM or call management systems
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Search
Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Beechbrook Capital
2017-05-15Debt Financing
2017-05-15Acquired
Company data provided by crunchbase