Howard University · 17 hours ago
Manager, Quality Assurance / Quality Control (QA/QC)
DC-Baltimore Area
Full-time
Onsite
Mid, Senior Level
$110K/yr - $115K/yr
5+ years expHoward University is committed to the well-being and professional growth of its staff. The Manager, Quality Assurance/Quality Control (QA/QC) ensures operational standards, safety, and compliance across technical operations and custodial services, while supervising QA/QC inspectors and coordinating quality review activities.
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Responsibilities
Develops and enforces QA/QC protocols for custodial operations, technical systems, and EHS standards
Conducts regular inspections of buildings, mechanical systems, utilities, and custodial services
Tracks and reports KPIs on cleanliness, system reliability, compliance rates, and safety incidents
Audits vendor performance against contract terms and service-level agreements
Collaborates with EHS staff to ensure OSHA, EPA, fire/life safety, and hazard communication compliance
Provides findings and corrective action recommendations to the Deputy Director and Executive Director
Leads training and awareness programs on service quality, safety, and regulatory requirements
Supports sustainability and continuous improvement initiatives in operations and custodial services
Maintains documentation for audits, inspections, and compliance reporting
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in engineering, environmental health, or facilities management
At least 5 years of QA/QC, custodial, or engineering operations experience
Expertise in QA/QC processes for facilities, custodial, and engineering systems
Strong knowledge of safety standards, building codes, and environmental health regulations
Ability to evaluate service quality and enforce accountability across teams and vendors
Effective communication, reporting, and training skills
Focus on proactive compliance, risk mitigation, and customer satisfaction
Strong interpersonal, analytical, and problem-solving skills with focus on accountability and innovation
Commitment to service quality, timeliness, and the University's mission
Preferred
Certifications in OSHA, quality management systems, or EHS compliance
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Company
Howard University
Howard University is a federally chartered, private, coeducational, and nonsectarian university.
5001-10000 employees
H1B Sponsorship
Howard University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (31)
2022 (29)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$29.9MKey Investors
Gilead SciencesAmerican Academy of Orthopaedic SurgeonsNational Endowment for the Humanities (NEH)
2024-02-27Grant
2023-12-01Grant· $0.02M
2023-01-10Grant· $0.15M
Leadership Team
Ta-Nehisi Coates
Sterling Brown Endowed Chair, Department of English
Recent News
2026-01-16
Government Technology US
2026-01-16
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