Citizens Business Bank · 1 day ago
Payments Fraud Analyst
Rancho Cucamonga, CA
Full-time
Onsite
Entry Level
$21.56/hr - $29.11/hr
1+ years expCitizens Business Bank is seeking a Payments Fraud Analyst responsible for reviewing and analyzing suspicious activity related to various banking transactions. The role involves investigating potential fraud, identifying trends, and protecting the bank and its customers from financial loss.
BankingFinancial Services
Responsibilities
Reviews and verifies suspicious account activity by contacting customers directly or coordinating with designated banking centers
Monitors and analyzes wires, ACH, checks, and debit card transactions to detect and prevent fraudulent activity
Conducts timely investigations into suspected or confirmed fraudulent transactions, ensuring thorough case review and resolution
Prepares and submits accurate documentation and reports related to suspicious activity, elder abuse, and potential financial losses to appropriate departments
Communicates findings clearly and professionally to internal teams and law enforcement, supporting fraud mitigation efforts
Manages incoming communications regarding fraud from internal and external sources, including customers, banking centers, and law enforcement, ensuring resolution within established service-level agreements
Completes and submits required documentation such as SAIRs and elder abuse reports to the Department Manager for review
Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job
Provide, present, and promote the Citizens Experience to all external and internal customers
Other duties as assigned
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence and document case notes for memorialization and future reference
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of Microsoft Access Database software; Internet Explorer Internet software; Verafin, Sentinel, and Microsoft Office Suite of Products Spreadsheet software
Ability to interpret complex data and transaction patterns to identify fraud indicators and trends
Maintains accuracy in documentation, reporting, and investigative reviews, even when managing multiple cases simultaneously
Exercises discretion and informed decision-making when handling sensitive or high-risk fraud cases
Responds professionally and empathetically to customer inquiries, especially in emotionally charged or high-stress situations
Clearly conveys findings and case details to internal teams, law enforcement, and external stakeholders, both verbally and in writing
Works effectively across departments and with external partners, contributing to team efforts and sharing insights to improve fraud prevention strategies
Adjusts to evolving fraud tactics, regulatory changes, and shifting priorities in a fast-paced environment
Demonstrates self-sufficiency by managing investigations with minimal supervision and proactively identifying areas for improvement
Prioritizes tasks efficiently to meet service-level expectations and minimize financial losses
Familiarity with fraud detection systems, case management tools, and banking platforms used to monitor and investigate suspicious activity
Demonstrates independence and sound judgment in decision-making, resolving fraud cases with minimal supervision
Benefits
Annual bonus
Company
Citizens Business Bank
Citizens Business Bank is a banking company that offers financial services to customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-04-08IPO
Leadership Team
David Brager
Chief Executive Officer
Recent News
2026-01-22
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2026-01-20
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