Texas Windstorm Insurance Association · 18 hours ago
Claims Supervisor
United States
Full-time
Remote
Mid Level
3+ years expTexas Windstorm Insurance Association is seeking a Claims Supervisor to oversee the delivery of quality claims services. The role involves ensuring compliance with regulatory standards, providing training to team members, and monitoring claims handling processes.
AssociationFinancial ServicesInsurance
Hiring Manager
Ethan Yelle
Responsibilities
Demonstrates a customer centric attitude
Reviews open and closed claim files to ensure they are being handled consistently based on established guidelines and procedures. Gives direction to ensure claims are handled accurately and appropriately within established time frames
Ensures consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards by monitoring team members productivity and quality through management reports and file reviews
Reviews and approves, within assigned authority levels, claim expenses and payments that exceed the examiner's granted authority
Provides ongoing training and employee development to team members and ensures all receive communication of department policies and procedures
Resolves complaints, problems, and coverage questions which have been escalated through the team
Participates in department initiatives such as analyzing reserves, leakage, and methods for pending reductions
Participates in short-term planning and prepares management report to ensure the most expeditious and equitable resolution of claims to the insureds and the department
Develops, recommends and implements operating schedules, workflows and procedures to achieve optimal team performance levels
Communicates decisions in a clear and professional manner
Qualification
Required
Bachelor's degree
AIC, and/or CPCU designation, or demonstrated progress toward achieving the designation
3+ years of relevant work experience
Preferred
Bilingual, preferably Spanish and/or Asian Languages
Company
Texas Windstorm Insurance Association
We at Texas Windstorm Insurance Association (TWIA) recognize the great responsibility that comes with providing insurance that plays an essential role in the lives of many Texans.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stuart Harbour
Chief Financial Officer
Michelle Russell, SHRM SCP
Senior HR Business Partner & Project Administrator
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