Strategic Staffing Solutions · 17 hours ago
Systems Support Engineer
San Antonio, TX
Contract
Onsite
Mid Level
$65/hr - $75/hrStrategic Staffing Solutions is offering a contract opportunity for a Systems Support Engineer. The role involves providing hands-on technical support to ensure the stability, performance, and availability of enterprise systems and applications, while addressing complex technical issues across various platforms.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Ricardo Rivas
Responsibilities
Provide technical support for complex issues related to applications, systems, databases, and other technology products and services
Diagnose, troubleshoot, and restore system services and data using appropriate diagnostic tools
Participate in system migrations, upgrades, installations, and configurations from development through production
Support deployments and release activities, including production readiness and validation
Evaluate service level agreements (SLAs) and identify gaps in existing support or technology processes
Write and execute queries to extract and validate data as needed
Assist with project sizing and effort estimation
Maintain and update technical documentation, procedures, and support materials
Assist with training and knowledge transfer activities
Troubleshoot network, hardware, and software issues following established guidelines and escalation paths
Participate in test script creation and execution
Maintain accurate change, incident, and issue logs
Analyze system performance trends and recommend process and operational improvements
Understand and adhere to quality, security, and compliance requirements for supported systems
Review system changes to assess and mitigate risk to production environments
Participate in testing, maintenance, and updates of business continuity and disaster recovery plans
Qualification
Required
Strong working knowledge of Linux
Strong experience supporting Tomcat and other middleware platforms
Proven troubleshooting and root-cause analysis skills in production environments
Experience supporting enterprise applications and systems
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to collaborate across technical and non-technical teams
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, production support environment
Preferred
Experience with ServiceNow (incident, change, and problem management)
Monitoring and logging tools such as Splunk and Grafana
Data analysis and reporting using Excel and Power BI
Scripting or automation experience using Python
Familiarity with system performance monitoring and alerting
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase