PremiStar · 16 hours ago
Regional Vice President - Service
Deerfield, IL
Full-time
Onsite
Director/ExecutivePremiStar is a company focused on service operations and employee development. They are seeking a Regional Vice President of Service to drive service revenue growth, improve technician productivity, and enhance customer retention across all service operations in the region.
CommercialHeating Ventilation and Air Conditioning (HVAC)Home ImprovementIndustrial
Responsibilities
Oversee service operations across assigned regions to ensure high-quality execution and customer satisfaction
Analyze financial performance, identify opportunities to improve contribution margins, and implement targeted strategies to enhance profitability
Drives team towards building strong relationships with clients at all levels (local, district, state) and achievement of key performance indicators
Ensure service teams meet or exceed KPIs, including productivity, first-time fix rate, customer retention, and revenue growth
Conduct regular performance reviews with regional service leaders to ensure accountability and progress toward goals
Own the Premistar Way workstream delivering consistent service CM% improvement
Utilize data and analytics to monitor service performance, identify trends, and make data-driven decisions
Lead initiatives to improve operational efficiency, reduce costs, and enhance service delivery
Mentor and coach service leaders, providing them with the tools and support needed to succeed
Working with HR, create career development pathways for service employees to drive engagement and retention
Identify and standardize best practices across the region to drive consistency and efficiency in service delivery
Foster a culture of collaboration by facilitating knowledge sharing and communication between business units
Regularly evaluate and refine processes to align with industry trends and customer expectations
Partner with sales, operations, and HR teams to align service objectives with broader business goals
Serve as a liaison between the corporate office and regional teams, ensuring alignment on priorities and initiatives
Build and maintain strong relationships with customers, vendors, and other stakeholders
Qualification
Required
Experience in overseeing service operations across multiple regions
Proven track record of driving service revenue growth and improving contribution margins
Strong analytical skills to analyze financial performance and identify opportunities
Ability to build strong relationships with clients at all levels
Experience in meeting or exceeding key performance indicators (KPIs)
Experience conducting performance reviews with service leaders
Ability to utilize data and analytics for monitoring service performance
Experience leading initiatives to improve operational efficiency and reduce costs
Experience in mentoring and coaching service leaders
Ability to create career development pathways for service employees
Experience in identifying and standardizing best practices in service delivery
Ability to foster a culture of collaboration and knowledge sharing
Experience in partnering with sales, operations, and HR teams to align service objectives
Benefits
Work-life balance.
Career advancement opportunities.
A great manager and/or team.
A compelling work culture and company values.
A sense of purpose and employee appreciation.
Support & Stability & Technology
Training
Company
PremiStar
PremiStar offers HVAC, building automation, and plumbing services.
Founded in 1930
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2021-07-27Acquired
2019-05-02Private Equity
Leadership Team
Bill Tamul
VP, Mergers & Acquisitions
John Eberhardt III
Chief Operations Officer
Recent News
2025-10-22
Company data provided by crunchbase