NaphCare, Inc. · 17 hours ago
IT - Help Desk Support Specialist I (3rd Shift)
Birmingham, AL
Full-time
Onsite
Entry, Mid Level
2+ years expNaphCare, Inc. is a family-owned healthcare technology company providing quality healthcare to correctional facilities. They are seeking an IT Help Desk Support Specialist to be the first line of support for IT and Electronic Health Record Systems, addressing end-user issues and providing professional communication.
Hospital & Health Care
Responsibilities
Position reports to the Help Desk Manager
This position is the first point of contact for our customers (clients). You are expected to act in a professional manner at all times while working with our clients
Perform remote troubleshooting
Prioritize and multitask daily workload from calls, tickets, and other tasks
You are expected to take part in the on-call rotation. On-call typically takes place Monday night at midnight through the following Monday morning at 6 am. You are also expected to cover holidays and occasional 2 nd shift if we need coverage
You are expected to participate in taking calls
Training Period: Monday to Friday 8a to 5p for a minimum of three (3) months
Night shifts: 10p-7a Sunday through Thursday, to be decided as needed for coverage of the Help Desk
On-Call: Begins after the training period ends and rotates every few weeks per schedule
Other duties/tasks as needed by the business and assigned by the Help Desk Manager
Create and modify user accounts and assist with access to systems
Software support – Specifically supporting our in-house application, TechCare
Utilize the Help Desk Ticketing System to enter and/or escalate tickets, communicate with end-users, and complete work orders timely and effectively
Troubleshoot end-user hardware and/or software systems, basic server software systems, and network communications
Work with end-users via various communication channels (email, chat, telephone) to assist in a timely and professional manner
Qualification
Required
Easily navigate and use basic computer functions in a Windows environment
Minimum of two (2) years of relevant experience on a Help Desk
Effective written and verbal communication skills and analytical and problem-solving skills
Ability to work in a fast-paced setting while effectively multi-tasking
Basic SQL, Windows server knowledge & network troubleshooting
Preferred
Experience supporting Dell hardware
A+ Certification
Net+ Certification
Bachelor's Degree from an accredited institution in a computer-related field preferred
Help Desk experience supporting one or more specific software products – either created 'in-house' or supported as a 'reseller'
Prior experience in a call center environment
Prior experience with medical software systems, EHR (Electronic Health Records) systems support, or similar application support experience
Benefits
Prescriptions free of charge through our health plan
Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families.
Employment Assistance Program (EAP) services
401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
On-site education
Free Continuing Education!
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Company
NaphCare, Inc.
At NaphCare, we believe in innovating to improve lives.
1001-5000 employees
H1B Sponsorship
NaphCare, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jason Douglas
Chief Technology Officer
Connie Young
CFO
Company data provided by crunchbase