LG Energy Solution Vertech, Inc. · 15 hours ago
BESS Site Service Manager
Arizona, United States
Full-time
Onsite
Senior Level
5+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. The BESS Site Service Manager is responsible for overseeing the operation, maintenance, and service delivery of Battery Energy Storage Systems at assigned sites, ensuring optimal system performance and managing service teams.
Information Technology & Services
Hiring Manager
Jazmin Afonso
Responsibilities
Lead site service O&M operations for BESS, ensuring safe, reliable, and efficient system performance
Directly manage, mentor, and develop a team of Field Service Technicians and Engineers, fostering a collaborative and high-performing team environment
Address corrective maintenance issues in a timely manner to minimize downtime and ensure system reliability within contractual Availability requirements
Plan, schedule, and perform preventative maintenance activities according to established procedures and OEM guidelines
Develop and implement site-specific maintenance plans, schedules, and procedures for preventative and corrective maintenance
Oversee the BESS projects long-term service, ensuring all documentation, tooling, and training are adequate
Serve as the primary customer interface for site service issues, escalations, and technical support
Coordinate vendor activity onsite, including the financial management (POs, Invoices, dispute resolution)
Ensure compliance with safety procedures, regulatory requirements, and company standards
Maintain accurate site records, including service logs, issue trackers, and performance reports
Coordinate with project managers, service engineers, and other stakeholders to resolve any service-related items
Support software and firmware upgrades, remote monitoring, and troubleshooting activities
Facilitate onboarding and training of site personnel, ensuring readiness for high-performance service delivery
Drive continuous improvement by gathering field feedback, recommending design-for-serviceability enhancements, and implementing lessons learned
Manage site spare parts, tools, equipment, and service infrastructure
Support warranty alignment and contractual obligations, collaborating with commercial and contract managers
Qualification
Required
Strong personnel management and leadership skills, with experience managing technical teams
Proven experience in operation and maintenance of Battery Energy Storage Systems
Excellent customer service and communication abilities
Mechanical and electrical troubleshooting skills; ability to read and interpret schematics and drawings
Experience with project management in the renewable energy industry
Proficiency in Office tools (Excel, PowerPoint, Word)
Ability to interface well with customers and team members in a cross-functional environment
Experience with troubleshooting hardware and software compatibility issues
Structured problem-solving experience or Lean background
B.S. in Electrical, Mechanical, or Power/Energy Engineering or equivalent technical experience
3+ years of experience in renewable energy or utility-scale power systems, preferably in BESS
5 years of experience managing teams of technicians and or engineers
Willingness to travel on occasion, including domestic and international travel as required
Valid driver's license; ability to drive to field sites
Flexibility to work off-hours and participate in on-call rotations
Preferred
Engineering experience with energy storage and power conversion systems
Knowledge of generation, transmission, and distribution in electric grid systems
Understanding of computer networks and communications protocols (CAN, Modbus, TCP/IP, DNP3)
Certifications: PMP, OSHA 30, NFPA 72E
Benefits
100% employer sponsored medical, dental, vision, life and disability insurance.
Company
LG Energy Solution Vertech, Inc.
LG Energy Solution Vertech, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve DeBruyn
Chief Operating Officer
Jazmin Afonso
Talent Acquisition Partner
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