Washington Area Community Investment Fund, Inc. (WACIF) · 7 hours ago
Operations and Systems Manager
DC-Baltimore Area
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $95K/yr
4+ years expThe Washington Area Community Investment Fund (WACIF) seeks a full-time Operations and Systems Manager to strengthen the systems, processes, and infrastructure that supports high-quality program delivery and organizational performance. This role blends hands-on operational execution with systems administration, cross-functional coordination, compliance support, and strategic projects that enhance efficiency and scalability across the organization.
ConsultingFinancial Services
Hiring Manager
Kahil Robinson, M.S.
Responsibilities
Lead process mapping, workflow redesign, and efficiency initiatives across multiple teams (e.g., Programs, Lending, Finance, Development)
Identify bottlenecks, gaps, and optimization opportunities; propose and implement solutions
Develop frameworks for continuous improvement and support staff adoption of new processes
Facilitate cross team collaboration, ensuring consistent execution and accountability
Lead or support cross departmental projects, including technology upgrades, organizational initiatives, and operational improvements with the objective of supporting departments' achievement of their deliverables
Develop project scopes, timelines, workflows, and communication plans
Facilitate regular project meetings, track progress, and ensure timely completion of deliverables
Monitor Operations KPIs and produce reports for leadership to inform decision making
Coordinate development of the organization’s technology roadmap in partnership with leadership
Evaluate new tools or software solutions and lead implementation, configuration, and staff training
Manage user permissions, maintain system security standards, and oversee integrations between platforms
Oversee IT Services provider to ensure continuity of systems, equipment quality and availability, appropriate licensing, and cost management
Support the organization’s cybersecurity posture by recommending and implementing policies in partnership with leadership and external providers
Ensure staff across the organization are aware of and trained in cybersecurity and risk reduction policies, in coordination with IT partners
Monitor compliance with cybersecurity protocols, including MFA, password policies, access controls, and data protection
Assist with incident response planning and business continuity efforts
Maintain documentation and lead periodic system audits to ensure secure handling of sensitive data
Serve as a primary liaison with technology vendors, consultants, and service providers
Oversee contract renewals, service agreements, and vendor performance reviews
Track deliverables, SLAs, and spending to ensure cost effective contract compliance
Support procurement processes and evaluate vendor proposals for new operational needs
Support the development, execution, and monitoring of the organization’s compliance framework, including tracking and supporting grant compliance, data privacy, and operational controls across WACIF
Maintain compliance dashboards, calendars, and documentation
Assist in preparing materials for audits, grant reporting, and board/committee review
Coordinate with departments to ensure adherence to organizational policies and external requirements
Oversee creation and maintenance of WACIF Standard Operating Procedures (SOPs) and operational documentation in collaboration with the Operations Coordinator
Serve as a point of contact to troubleshoot operational challenges and improve internal service delivery
Collaborate with Operations Coordinator as needed to ensure day-to-day operational activities run smoothly to support Client-facing teams, Development, Finance, and leadership
Completes special projects, as assigned
Additional duties and responsibilities as assigned by management
Qualification
Required
Bachelor's degree in business administration, operations management, information systems, public administration, or a related field
4–6+ years of experience in operations, systems administration, project management, or related functions
Strong process improvement skills, including workflow design, documentation, and change management
Strong technical aptitude, including comfort evaluating and implementing technology tools
Familiarity with cybersecurity best practices and data protection standards
Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical staff
Strong project management skills, including timeline management and stakeholder coordination
Demonstrated experience supporting cross-functional operational initiatives in a nonprofit, mission-driven, or small-to-midsize organization environment
Preferred
Nonprofit experience preferred
Experience supporting compliance activities (grant compliance, privacy, internal controls)
Experience with vendor management or IT procurement
Coursework, certifications, or training in project management, business process improvements, or systems administration (e.g., Lean fundamentals, Agile, PMP coursework, ITIL, or similar)
Demonstrated experience managing CRM or program management systems
Familiarity with small business or entrepreneurship programs
Benefits
Medical, Dental, Vision, HSA, FSA, DCA, Life & Disability insurance coverages available.
401(k) retirement plan (employer matching contribution eligible)
Paid time off (increased with tenure)
Paid holidays and sick leave days
Transportation benefits
Education assistance benefits (professional development, tuition reimbursement, and student loan repayment)
Company
Washington Area Community Investment Fund, Inc. (WACIF)
Since 1987, the Washington Area Community Investment Fund (Wacif) has driven equity and economic opportunity in underinvested communities throughout the Greater Washington D.C.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.73MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $0.73M
Leadership Team
Jessica G Randolph
Associate Creative Director, Anacostia Arts Center | Chair, Wacif Innovation Task Force
Recent News
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