US Eye · 4 hours ago
Contact Center System Engineer
University Park, FL
Full-time
Onsite
Mid Level
3+ years expUS Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service. They are seeking a Contact Center System Engineer to design, implement, and maintain the technology infrastructure for customer service operations, ensuring seamless communication and optimizing agent productivity.
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Responsibilities
Design & Implementation: Develop, configure, and deploy contact center solutions, including IVR, ACD, and routing profiles
Maintenance & Support: Monitor system performance, ensuring high availability, security, and stability of communication tools
Troubleshooting: Diagnose and resolve technical, network, and software issues related to telephony systems (VoIP, SIP)
Integration: Connect contact center platforms with CRM systems (e.g., Salesforce, ServiceNow) for enhanced data flow
Collaboration: Work with IT teams, vendors, and business stakeholders to translate business needs into technical solutions
Optimization: Analyze call flows and agent metrics to improve customer experience (CX) and operational efficiency
Qualification
Required
Proficiency in contact center technologies, specifically CCaaS (e.g., Amazon Connect, Genesys Cloud) or on-premise systems (e.g., Cisco UCCE/UCCX)
Strong understanding of VoIP, SIP, network protocols, and infrastructure
Usually 3–5+ years in a technical support or engineering role within a contact center environment
Excellent problem-solving, analytical, and communication skills
Bachelor's degree in Computer Science, Information Technology, or a related field
This role requires occasional travel
Must have reliable transportation to travel to remote locations
Must be able to lift and transport IT equipment (up to 50 lbs)
Ability to work in clinical environments, following all health and safety guidelines
Benefits
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
Company
US Eye
US Eye is an eye care services delivered through a vertically-integrated ophthalmology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pamlico Capital
2019-07-16Private Equity
Leadership Team
Brad Logan
Board Member & Chief Executive Officer
Michael Ames
Chief Financial Officer
Recent News
Company data provided by crunchbase