Rutgers University · 14 hours ago
HR/Payroll Shared Services Specialist
New Brunswick, NJ
Full-time
Hybrid
Mid Level
$54K/yr - $83K/yr
3+ years expRutgers University is a leading national research university and the State of New Jersey’s preeminent public institution of higher education. The HR/Payroll Shared Services Specialist will serve as the first point of contact for customers and is responsible for resolving inquiries related to HR and Payroll services while ensuring high levels of customer satisfaction.
EducationHigher EducationUniversities
Responsibilities
Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services
Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution
Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations
Qualification
Required
Bachelor's degree or an equivalent combination of education and/or experience
Customer service and issue resolution
Consistent call/service center operations
Case management system operations
Basic knowledge of general HR/Payroll practices, policies and procedures
Excellent customer service and communication skills
Excellent phone etiquette
Ability to effectively address challenging situations related to customer issues/complaints
High energy and focus
Excellent interpersonal skills
Ability to apply sound judgment and discretion with sensitive information
Ability to operate successfully and multitask in a fast-paced environment
Problem solving and issue resolution across a broad scope of HR and Payroll topics
Ability to navigate and leverage knowledge and case management technology
Preferred
Bachelor's degree in a related field from an accredited college or university
3-4 years of experience in a customer service role in a call or shared services center
Benefits
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs
Company
Rutgers University
Rutgers University is an institution for higher education for doctoral and professional degree programs.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$27.84MKey Investors
Ferrero HazelnutNational Institute for Innovation in Manufacturing BiopharmaceuticalsNew Jersey Department of Environmental Protection
2024-11-15Grant· $0.16M
2024-04-09Grant
2024-03-26Grant· $0.1M
Leadership Team
Michele Norin
Sr. Vice President and Chief Information Officer
Jim Simon
Professor
Recent News
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2026-01-24
2026-01-21
2026-01-07
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