WuXi AppTec · 20 hours ago
IT Technical Support Specialist II
San Diego, CA
Full-time
Onsite
Mid Level
$24.72/hr - $31.95/hr
3+ years expWuXi AppTec is seeking an IT Technical Support Specialist II who will be responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware/software and related infrastructure. The role includes providing Tier I and II support to end users, managing user accounts, and assisting with infrastructure projects.
BiotechnologyHealth CareMedical DeviceOutsourcingPharmaceutical
Responsibilities
Provides End user desktop, laptop, phone and software support
Imagines and deploys computer equipment
Manages and creates user accounts
Manages and creates employee security badges
Works with network administrators and application support staff to ensure user management, customer service, and proper troubleshooting
Keeps desktop OS and desktop software up to date
Coordinates printer setup and repairs
Contacts vendors and contractors as needed. Manage the repair process of those vendors
Assists with end user device security functions that may include anti-virus and malware protection
Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, network upgrades, server upgrades, email system upgrades and application deployments
Trains users on IT Systems and Policies and create KB articles as needed
Responds to, escalates/reassigns, and closes helpdesk tickets
Works on routine assignments per written procedures, where the ability to recognize deviations from accepted practice is required
Follows GMP/GLP standards as a guide for action items and routines
Contributes to the overall operations and to the achievement of departmental goals
Performs job specific tasks in compliance with applicable Regulations, International Standards, and WuXi AppTec Policies and Standard Operating Procedures
Qualification
Required
Associate's or Bachelor's degree, preferred, or equivalent experience
3-5 years technical IT support experience
Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices
Advanced knowledge of Windows 10/11 operating systems and MS Office 365
Basic knowledge of Windows Server 2019, 2022, 2025
Advanced knowledge of PC hardware troubleshooting and repair
Advanced knowledge of printers, troubleshooting and repair
Advanced knowledge of Ethernet and Wi-Fi networks
Proficient in Microsoft Office applications (Excel, Word, Outlook)
Advanced knowledge of WAN, LAN, VPN, WLAN and Remote Desktop program
Advanced knowledge in setting up Backups to External Hard Drives and Network Shares
Advanced understanding of networking principles and Microsoft Active Directory
Previous experience in setting up and troubleshooting mobile phones. (iOS/Android)
Strong organizational and time-management skills
Strategic thinking ability with strong analytical troubleshooting skills
Proficient in Oral & Written communication skills
A positive attitude and excellent customer service skills
Ability and desire to provide excellent customer service
Ability to work in a team environment and independently as required
Must be able to work in an office environment with minimal noise conditions
Must be able to work in Lab setting with exposure to Animals/biohazards / Chemicals
Must be able to wear appropriate PPE
Must be able to work in environment with variable noise levels
Ability to stand /Sit/walk for long periods of time
Ability to lift 25 lbs routinely
Ability to lift 100 lbs with help of at least one other person occasionally
Ability to crouch, bend, twist, and reach
Clarity of Vision
Ability to identify and distinguish colors
Must be able to perform activities with repetitive motions
Ability to climb Ladders / Stairs / Scaffolding
Preferred
Preferred Certification: A+, Net +, MCSA or equivalent IT certificates
Company
WuXi AppTec
WuXi AppTec provides a broad portfolio of R&D and manufacturing services that enable companies in the pharmaceutical.
10001+ employees
H1B Sponsorship
WuXi AppTec has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
Eight Roads Ventures
2025-03-03Acquired
2018-05-08IPO
2016-03-06Debt Financing· $1.5B
Leadership Team
Ge Li
CEO
Recent News
South China Morning Post
2026-01-23
Morningstar.com
2026-01-19
2026-01-15
Company data provided by crunchbase