FINRA · 5 hours ago
Senior Mediation Administrator, Dispute Resolution Services
New York, NY (Job Posting)
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $156K/yr
7+ years expFINRA is the Financial Industry Regulatory Authority, and they are seeking a Senior Mediation Administrator in Dispute Resolution Services. This role is responsible for managing mediation cases, providing expert interpretations of rules and regulations, and ensuring effective communication and customer service throughout the mediation process.
FinanceFinancial ServicesNon Profit
Responsibilities
Case administration of both arbitration converted cases and cases in which the parties agree to mediate first. Determine mediating parties, assess fees, and negotiate conditions to mediate
Independently answer questions about the mediation process and make decisions about eligibility of requests
Conduct regular solicitation of the parties in active arbitration cases through a variety of outreach methods to introduce the mediation alternative. Use reports to recognize filing trends and identify multiple party cases. Monthly, determine cases nearing arbitration final hearing dates to encourage mediation. Market special mediation programs such as Mediation Settlement Month. Communicate with frequent users of our forum to encourage mediation on a regular basis
Report monthly statistical information on mediation activity in the regions using a shared Department database. Maintain this information in a shared Department database and send monthly updates to DRS Infrastructure for purposes of reporting statistics on our external website
Provide excellent customer service, and responds to customer complaints orally and in writing
Attend mediation hearings to assist mediators and parties
Independently respond to inquiries from DRS management, attorneys, DRS staff, neutrals, and parties regarding issues surrounding the mediation process, complaints, or procedural problems
Prepare reports on mediation and special programs for DRS management, NAMC, and DRS Board
Evaluate mediators and, if needed, make recommendations to remove mediators from roster
Serve as Department liaison with the Finance, Corporate Communication, DR Technology, Case Administration, and Neutral Management departments to coordinate services as needed
Assist in ensuring uniform and consistent administrative policies and excellent customer services by (but not limited to): the analysis of customer service surveys, and review of administrative management reports
Initiates disciplinary referrals
Trains and provides guidance to staff as needed
Serves as a role model and subject matter expert for staff in the department
Demonstration of FINRA’s values
Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Qualification
Required
Bachelor's degree and seven (7) years of related experience or equivalent combination of education and experience; JD strongly preferred
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
Expertise using electronic docket management programs and web-based Portal systems
Excellent customer service skills, interpersonal skills, and written and verbal communication skills required
Highly proficient organizational skills. Able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints
Must function effectively in a team environment and work with others to meet deadlines
Excellent communication, time management, organizational and attention to detail skills
Ability to demonstrate discretion and sound judgment, due to the confidential nature of the work
Exceptional leadership skills required
Benefits
Comprehensive health, dental and vision insurance
Basic life
Accidental death and dismemberment
Supplemental life
Spouse/domestic partner and dependent life
Spouse/domestic partner and dependent accidental death and dismemberment
Short- and long-term disability
Long-term care
Business travel accident
Disability and legal
401(k) plan with company match
FINRA-funded retirement contribution
Tuition reimbursement
Commuter benefits
Adoption assistance
Backup family care
Surrogacy benefits
Employee assistance
Wellness programs
15 days of paid time off
5 personal days
9 sick days
Two volunteer service days
Military leave
Jury duty leave
Bereavement leave
Voting and election official leave
Care of a family member leave
Childbirth and parental leave
Nine paid holidays
Company
FINRA
The Financial Industry Regulatory Authority (FINRA) is an independent regulator for securities firms doing business in the U.S. It is a sub-organization of Thrivent.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tina Salehi Gubb
Senior Vice President
Michael Solomon
Executive Vice President of Examinations and Membership Application Program
Recent News
Investment News
2026-01-13
2026-01-06
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