KeyBank · 20 hours ago
IT Senior Business Analyst
Brooklyn, OH
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $150K/yr
5+ years expKeyBank is a financial services company seeking an IT Senior Business Analyst to work with cross-functional teams to optimize application capabilities and business processes. The role involves providing business analysis and project support for various lines of business, participating in application support, and ensuring quality in application releases.
Banking
Responsibilities
Perform application support duties including, but not limited to, research, issue resolution, incident management tasks, and change management (i.e. Miscellaneous ServiceNow tasks)
Manage the research email boxes and respond in a timely manner
Team Manager for Call Support rotation, prepare and conduct meeting agenda(s)
Recognize and formulate approaches to address potential issues that could impact our applications
Broaden expertise of the business and work with technical and business teams to support business objectives
Understands security, risk management, and IT process principles and escalates to appropriate team(s) as needed
Participates in the design process to ensure it supports business requirements and an optimized user experience
Capture requirements for a complex system and/or multiple systems; understand the SDLC and its impact on deliverables
Translate business requirements into system technical requirements and partner with technicians to develop and document a design convey with appropriate level of detail to the development team
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience
Influence requirements for new application features and enhancements that are consistent with strategic priorities
Qualification
Required
Knowledge of Hogan Deposits (IDS), CIS, RPM, Umbrella, and non-Hogan applications specifically running on a mainframe platform in Key's environment
Knowledge of banking and/or transaction processing
Proficient in information gathering and analytical approach to problem solving
Self-motivated with the ability to work with little to no supervision
4-year college degree; or equivalent experience
Excellent interpersonal communication skills - written and verbal
Excellent time management and organizational skills
High attention to detail and ability to manage multiple priority assignments
Proficiency with Microsoft Office Suite, MS Teams & Jira
5+ years of relevant experience
Preferred
Bachelor's Degree
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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