Data Center Technician, DCC Communities jobs in United States
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Amazon · 6 hours ago

Data Center Technician, DCC Communities

Amazon Web Services (AWS) is seeking Data Center Technicians to support their customers in multiple locations. The role involves ensuring the availability and reliability of data center operations, participating in incident response, and collaborating with various teams to resolve issues.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members

Qualification

Computer hardware troubleshootingComputer networkingCustomer serviceProblem resolutionEffective communication

Required

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma
Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
Working in cramped and/or elevated and/or noisy environments
Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Willingness to work both independently and with a team
Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success
Traveling within and outside of regional work area is required
Having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Preferred

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Benefits

EAP
Mental Health Support
Medical Advice Line
401(k) matching

Company

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase