Nusenda Credit Union · 1 day ago
Temporary Call Center Representative
Albuquerque, New Mexico, United States
Full-time
Onsite
Entry Level
1+ years expNusenda Credit Union is dedicated to excellent member service and is seeking temporary Call Center Representatives for a special project. The role involves assisting members with phone requests, providing quality service, and educating them on services that align with their financial needs.
Banking
Responsibilities
Assist existing and potential members with telephone requests
Responsible for servicing members and potential members in a call center environment via phone calls
Provide quality service on transactions and problem resolution
Provide basic guidance for online and mobile banking navigation, including payment portal needs
Answer questions regarding services and products to resolve problems
Identify opportunities to educate members on appropriate services that align with financial needs
Maintain compliance with regulations, policy, controls, and security procedures
Qualification
Required
One to three years of customer service experience, call center experience preferred
High school education or GED
Effectively communicate with members appropriately in person, email etc
Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service
Knowledgeable in Microsoft Office and all internal systems
Ability to adapt quickly to change and proactively communicate
Company
Nusenda Credit Union
A federally chartered credit union headquartered in Albuquerque.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Christian
President/CEO
Adam Heying
Chief Financial Officer
Recent News
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