Jack Henry · 18 hours ago
iPay Call Center Representative (CCC)
Springfield, MO
Full-time
Hybrid
Entry Level
$34K/yr - $38K/yr
1+ years expJack Henry & Associates is a technology solutions provider for community banks and credit unions. The iPay Solutions Contact Center Product Support Representatives are responsible for delivering exceptional customer service through inbound phone and chat support, assisting customers with site navigation, problem resolution, and account setup.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Providing timely product support by assessing, researching and/or resolving the issue in a single resolution
Maintaining a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case and using required security protocol to verify customer information
Documenting product issues and enhancements escalating information to leadership and complex customer inquiries or system issues for resolution to the appropriate recipient
Assisting customer with new account set up and performing maintenance for existing accounts
Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions
Maintaining expected call center metrics
May perform other job duties as assigned
Qualification
Required
Minimum 1 year of customer service experience. (customer facing OR phone customer support)
Must have the ability to communicate clearly and understandably
Must be able to work an assigned shift. Please note there is no flexibility or changes to this shift after it is accepted. Shift would be between the hours of 9am-10pm ET, Monday – Friday. An 8-hour shift will be confirmed if a job offer is extended
Must be able to work a training schedule for first 6 weeks from 8:00am – 5:00pm ET, Monday - Friday
Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote). 20 mbps download speed, 10 mbps upload speed
Preferred
Call Center experience
Ability to be calm, courteous, and communicate clearly when assisting customers
Benefits
Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Kevin williams
CFO
Shanon Mclachlan
Chief Operating Officer
Recent News
2026-01-16
2026-01-13
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