Craig Hospital · 17 hours ago
Telecom Supervisor
Denver Metropolitan Area
Full-time
Onsite
Mid Level
$19.58/hr - $28.20/hr
3+ years expCraig Hospital is a healthcare facility seeking a Telecom Supervisor to oversee the daily operations of their information front desk telecom team. The role involves managing staffing schedules, ensuring effective communication, and coordinating emergency communication processes while providing training and operational support for staff.
Hospital & Health Care
Responsibilities
Provide direct supervisory oversight for the department, including managing staffing levels, approving vacation and time off requests, and ensuring adequate coverage. Promptly escalate staffing or performance issues to the Director of Safety and Emergency Management when appropriate
Oversee employee management functions, including reviewing and approving time sheets, managing PTO requests, coordinating schedules, and ensuring accurate and timely documentation
Evaluate and counsel all employees on their performance in a professional and timely manner
Assist with the interviewing, selection and hiring new employees
Lead and coordinate training for all newly hired staff and ensure ongoing staff competency through regular updates and instruction on new policies and procedures. This may include working off shifts and weekends to work with all staff members
Model and enforce high customer service standards while ensuring that patients, families, visitors, and vendors receive timely assistance, direction, and support as the welcoming “face of Craig.”
Supervise proper operation of the CISCO phone system, ensuring staff respond to all incoming calls promptly, provide accurate information per hospital policy, and direct callers to appropriate departments
Oversee emergency communication procedures, including accurate interpretation of emergency panels and alarms, and ensure all staff follow required protocols. Maintain up-to-date knowledge of emergency processes and train staff accordingly
Ensure immediate reporting to Engineering and/or Safety/Security when alarms activate, equipment malfunctions, or unsafe conditions are identified
Coordinate with Security on the management and documentation of lost and found items
Identify, monitor, and address opportunities for customer service improvement or safety, implementing changes or escalating concerns as needed
Participate as a supervisory representative in the Environment of Care Committee
This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned
Qualification
Required
High school diploma or equivalent required
Ability to maintain a high degree of accuracy in routine work
Work independently and problem solve as required
Strong attention to detail, accuracy, and dependability
Ability to manage multiple projects simultaneously while meeting deadlines
Strong critical thinking, analytic and problem-solving skills
Ability to deal with diverse and confidential information with discretion and good judgment
Proficient in Microsoft Office suite
Strong interpersonal skills
Excellent written and verbal communication skills
Able to communicate calmly and clearly while demonstrating patience and tact in dealing with coworkers, patients and visitors
Prioritize customer service skills for internal and external customers
Able to organize work while remaining flexible towards changing demands and encountering and tolerating many interruptions
Highly motivated with a positive attitude
Preferred
Some higher education in a relevant field preferred
3–5 years experience in PBX operation and/or computerized communications preferred
1–3 years of supervisory experience preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Health Care and Dependent Care Spending Accounts
Short Term and Long-term Disability Insurance
Generous time-off benefits
403b Retirement Plan
Tuition Assistance
Employee Assistance Programs
Employee Emergency Assistance Fund
Company
Craig Hospital
Craig Hospital is a world-renowned, 93-bed, private, not-for-profit rehabilitation hospital and research center that specializes in the care of people who have sustained a spinal cord and/or a brain injury.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jandel Allen-Davis, MD
President and CEO
Derrek Hidalgo
Chief Nursing Officer and Vice President of Nursing Services
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