Reema Health · 16 hours ago
Care Team Manager
Rock Hill, South Carolina, United States
Full-time
Onsite
Mid, Senior Level
5+ years expReema Health is a mission-driven and member-focused company seeking an experienced Care Team Manager who understands the unique needs of individuals living with health challenges. The role involves leading a team of Community Guides to provide personalized support and ensure effective communication and accountability within the Care Team Program.
Health CareSocialSoftware
Responsibilities
Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values
Champion change management and effectively lead remote Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself
Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, Case Reviews, Community Volunteering, and Team Building Events
Actively review Community Guide performance to consistently and effectively deliver feedback and recognition
Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Assistant Director of Care Team Operations
Facilitate new employee orientation and support ongoing training and development of new staff
Provide support and supervision to Guides within assigned teams; including researching resources for members
Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach
Participate in the Guide Interview process by functioning as a lead partner in Care Team interviews
Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes
Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training
Through cold outreach build and manage a caseload of members
Establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach
Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs
Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary
Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges
Encourage members towards independence and autonomy
Qualification
Required
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or other related fields. Years of related experience can be substituted for years of completed education towards a bachelor's degree
Three years of program management/supervision experience in healthcare, community-based and/or social work settings
Five years of direct experience with local population or community to be served and knowledge of the community
Proficiencies in critical thinking, strategic thinking, time management, and prioritization
Knowledge of crisis planning, case management, and/or behavioral health
Strong propensity towards building and maintaining relationships
Proven ability to initiate conversation and create connections quickly
Proven ability to develop, adapt, and execute outreach plans
Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
18 years of age or older
Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 pounds occasionally
Benefits
Competitive Salary Package + Equity
Medical, Dental, and Vision Insurance
HSA and FSA Options
401(k) Retirement Savings with Company Match
Employee Assistance Program
Flexible Schedules and Remote Work
Technology Stipend
Mileage Reimbursement
Accrued Paid Time Off
Paid Family and Medical Leave
Company
Reema Health
Reema Health is a technology startup transforming how people navigate the gaps between health care and social care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35.75MKey Investors
HC9 Ventures
2025-12-02Series B· $19M
2024-10-10Series A· $7.5M
2022-03-30Seed· $8M
Leadership Team
Justin Ley
CEO
Nate Halverson
Chief Technology Officer
Recent News
Twin Cities Business
2025-12-06
vcnewsdaily.com
2025-12-03
Company data provided by crunchbase