Mosaic · 16 hours ago
Practice Director, Grid Operations
Renton, WA
Full-time
Hybrid
Director/Executive
$220K/yr - $240K/yr
8+ years expMosaic is a company focused on delivering excellence in Grid Operations, and they are seeking a Practice Director to lead their Grid Operations department. The role involves operational leadership, people development, and strategic alignment to ensure scalable growth and high client satisfaction.
Professional ServicesTraining
Hiring Manager
Lauren Pratt
Responsibilities
Own day-to-day operations for the department, ensuring alignment between delivery capacity, sales pipeline, and financial performance targets
Translate strategic objectives into operational plans, KPIs, and measurable results across utilization, margin, client satisfaction, and delivery quality
Develop and manage annual budgets, headcount planning, and resource allocation to meet growth and profitability targets
Oversee and continuously improve core operational processes, forecasting, staffing, project governance, reporting, and performance tracking
Drive standardization of delivery methodologies, tools, and templates across projects to ensure consistency and scalability
Lead risk identification and mitigation efforts across all active projects and business lines
Proactively gather performance feedback and provide timely coaching focused on development, accountability, and excellence
Conduct regular performance reviews, goal setting, and succession planning to ensure depth of leadership and future scalability
Foster a culture of empowerment, collaboration, and continuous learning across consulting and training teams
Identify emerging leaders and create targeted development programs to build next-generation management capability
Champion diversity of thought, experience, and style within the team to drive innovation and engagement
Partner with executive leadership to translate company strategy into operational initiatives for the department
Manage multiple data inputs (pipeline, bookings, hiring plans, utilization trends) to anticipate needs and drive proactive resource planning
Collaborate with Centers of Excellence (CoEs) to integrate Grid Operations and Grid Modernization expertise into scalable delivery frameworks
Lead initiatives to expand service offerings, training programs, and operational capabilities in line with market demand
Drive continuous improvement through data-driven decision-making, post-project reviews, and process refinements
Promote the department’s brand internally and externally as a leader in Grid Operations excellence
Cascade company communications and lead adoption of change initiatives within the team
Encourage cross-departmental collaboration, knowledge sharing, and unified delivery culture
Represent the department in leadership forums, industry events, and strategic initiatives
Serve as an executive sponsor on key client engagements, ensuring alignment between client objectives and delivery execution
Lead strategic conversations with clients to shape future-state business processes and transformation roadmaps
Provide industry expertise to guide the design of 'To Be' operational and business process models
Support Client Development in pursuit activities—scoping, estimating, and authoring Statements of Work (SOWs)
Cultivate long-term relationships with clients to strengthen trust, retention, and cross-selling opportunities
Partner with Consulting Operations and Training teams to design and deliver effective learning programs and continuous education pathways
Qualification
Required
Prior consulting leadership experience
Demonstrated exceptional interpersonal and leadership skills on professional services projects with an ability to lead and influence teams and clients
Demonstrated success holding project leadership roles on consulting engagements
Demonstrated success identifying and expanding new business by developing relationships with key stakeholders
Ability to navigate complex and ambiguous situations using advanced interpersonal, communication, and time management skills
Eight plus years of experience as a System Operator, Dispatcher for electric transmission and/or distribution (e.g., electrical, generator, or grid operations training experience; system operating experience in an energy control center, or electrical generator operator experience)
Excellent organizational skills with an ability to work on multiple projects simultaneously
Demonstrated decision-making ability in production deadline-driven environment
Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters
Demonstrated ability to stay current with changing technology and learning trends
Extensive experience in a consulting or professional services environment, focusing on growth, customer relationship management, and service innovation
Proven track record of leading multiple client engagements, driving revenue growth, establishing and managing successful client relationships, and delivering high-quality consulting services
Strong business acumen and demonstrated problem-solving abilities in a production/deadline-driven environment
The ability to see multiple points of view and guide diverse teams and clients on a wide range of technical matters
Exceptional leadership and people management skills, with the ability to inspire and motivate teams, foster collaboration, and work through conflict
Excellent communication and presentation skills, both written and verbal, with the ability to effectively articulate complex concepts to diverse stakeholders
Experience with ABB, OSI, GE, or Schneider Electric systems and tools
Benefits
Comprehensive health and wellness package
Flexible Time Off program
Paid holidays
Discretionary 401(k) match
Participation in the Employee Stock Ownership Plan (ESOP)
Company
Mosaic
Mosaic offers consultancy, preparation, management of transition, organizational readiness, communications, electronic assistance systems.
201-500 employees
H1B Sponsorship
Mosaic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (4)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
M
Megan Deans
CEO
Company data provided by crunchbase