Metronet · 17 hours ago
Network Technician II
Lubbock, TX
Full-time
Onsite
Entry, Mid Level
2+ years expMetronet is seeking a Network Technician II to monitor and manage network operations in a 24/7 environment. The role involves analyzing network alarms, creating and triaging trouble tickets, and coordinating repair activities for network issues such as fiber cuts, while effectively communicating with internal teams and vendors.
InternetInternet of ThingsiOSMobileTelecommunications
Responsibilities
Ability to work in 365x24x7 environment including weekend and night shifts
Constant monitoring of Network Management systems for alarms on the METRONET Network
Analyze and determine impact of alarms to the Metronet Network and customer base
Report, document, and track all alarm events while maintaining a high level of accuracy and urgency
Create and triage trouble tickets, including remote RFC and BER testing
Create, assign and coordinate trouble tickets to the correct internal workgroups for customer and network troubles
Communicate Network Event Notification alerts and updates to internal Metronet teams and executives
Coordinate and drive repair activities on fiber cuts and other network impacting events
Direct involvement with engineering groups and vendors to track and implement restoration efforts
Updates trouble tickets, escalating to various carriers and workgroups as required until completion
Work escalations from other NOC Tiers and Metronet departments
Properly document Root Cause Actions and dispositions during ticket closure
Perform inbound and outbound contact center duties in a high-volume environment
Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects. This may involve exchanging information on the installation, testing and turn-up of circuits/facilities and network elements (fiber transport, switching networks, etc)
Perform other duties assigned by NOC Management team
Qualification
Required
2- or 4-year technical degree and/or equivalent training
Minimum of 2-5 years of experience pertaining to the telecommunications industry
Experience/training on voice and data communication networks and the individual elements within those networks
Intermediate Knowledge of the OSI Model
Intermediate knowledge of PON and DWDM fundamentals
Intermediate knowledge of Network Equipment configuration and troubleshooting
Intermediate knowledge of IP troubleshooting procedures to include NE configuration, VLANS, Static and DHCP IP addressing, email/hosting, DNS and DSLAMS
Intermediate knowledge in troubleshooting procedures Voice switching systems
Good computer and written/verbal communications skills
Ability to solve problems effectively
Ability to take on new, demanding challenges
Ability to assume new levels of responsibility
Ability to deal effectively with other people
Professional attitude
Benefits
80% of medical premiums paid by the company
Company-paid disability and life insurance
401(k)-company match with immediate vesting
Discounted services within our coverage areas
Company
Metronet
Metronet is a customer-focused company providing cutting-edge fiber optic telecommunication services, including high-speed Fiber internet.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
T-Mobile
2024-07-24Secondary Market
2024-07-24Acquired
2021-04-21Private Equity
Leadership Team
Dave Heimbach
President & CEO
Sarah Overbaugh
Chief Financial Officer
Recent News
2025-12-27
Business Wire
2025-12-24
Channel NewsAsia
2025-12-03
Company data provided by crunchbase