NEOGOV · 1 hour ago
Vital Records Customer Service Representative (Midlands) - 61005951
Richland County, SC
Full-time
Onsite
Mid Level
$37K/yr - $39K/yr
3+ years expNEOGOV is seeking a Vital Records Customer Service Representative to assist customers with vital records services. The role involves processing applications, issuing certified copies, and ensuring compliance with established policies while performing various clerical duties.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates
Assist customers in the completion of applications for certified copies of vital events
Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents, or no record is found
Enters data from application into electronic vital records system
Follows established policies regarding security paper and collection and receipting of fees
Reconciles any discrepancies to ensure strict accountability for audit purposes
Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations and court orders; initiates the establishment of delayed certificates
Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc
Other duties as assigned
Qualification
Required
A high school diploma and relevant program experience
A high school diploma and three (3) years of clerical experience
Must have two (2) years of cashiering or banking experience
Ability to type at a corrected rate of 40 wpm (on-site test required)
Preferred
Bilingual in Spanish and English
An associate or bachelor's degree
At least six (6) years of clerical experience
Benefits
15 days Annual (Vacation) Leave per year
15 days Sick Leave per year
13 Paid Holidays
Paid Parental Leave
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
S.C. Deferred Compensation Program available
Retirement benefit choices
Hybrid Work
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase