Broadview Federal Credit Union · 8 hours ago
Payment Operations Associate 2
Albany, NY
Full-time
Onsite
Entry Level
$20.68/hr - $24.82/hr
1+ years expBroadview Federal Credit Union is a company that values its employees, members, and community. The Payment Operations Associate 2 role involves providing high-level support for daily payment operations functions while ensuring compliance with regulations and internal policies.
CreditEducationFinanceFinancial Services
Responsibilities
Review and research Share Draft posting exceptions, making the pay/no-pay decision in accordance with departmental guidelines, procedures, and policies
Review and research Chargeback file, making the return/redeposit decision in accordance with departmental guidelines, procedures, and policies
Create daily Share Draft/Chargeback file and transmit it to the Federal Reserve Bank, adhering to all security controls and regulatory timeframes, ensuring that the Credit Union or the member does not suffer any adverse results or monetary loses due to non-compliance
Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure
Perform daily Share Draft/Chargeback proof and reconcilement activities for receiving, represent and return activity
Address/research share draft clearing inquires and perform check/deposit adjustments to accounts as applicable
Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies
Review all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation
Research outstanding reconciliation items and follow up with appropriate areas to clear items in accordance with established timeframes. (No aging items over 30 days)
Process bank by mail transactions
Scan/Repair checks through Check 21/VIP forward check collection process. Reconcile check processing for all checks accepted in Headquarters branch
Sort and date stamp department mail in accordance with the established staff rotation schedule
Process collection items, Canadian checks, and foreign items, stop payments (checks), and check protests
Review assigned service request categories daily and respond/resolve in accordance with established time frames and member service standards
At all times maintain a high degree of processing accuracy and member information confidentiality
Compile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlines
Promptly report any instances of non-compliance to credit union or department procedures/policies to area management
Develop and maintain a strong working relationship with the accounting area to ensure quick resolutions to exception or problem items
Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance
Processing Check Fraud claims timely adhering to all security controls and regulatory timeframes
Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process
Adhere to all internal and external member service standards, providing effective member service to both internal and external customers
Provide and embrace ideas and suggestions for continuous improvement
Perform settlement of forward presentment check files, including the creation of the Electronic Cash Letter (ECL) files being presented to the Federal Reserve Bank
Maintain responsibility for work production and ensuring workflow is on schedule and cash letter deadlines are met
Monitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errors
Escalate all Item Processing production issues following the established escalation procedures, in an accurate and timely manner
Provide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine Web
Complete daily reconciliation proofs for all associated processes (third party files, branch work and Fed Forward files). Research and justify unresolved differences when necessary
Review all assigned general ledger reconciliations daily. Maintain all supporting documentation for outstanding items and/or problem items on the reconciliation
Acts as a resource to the branch network and support the overall check processing function, including but not limited to exceptions, issues, scanning, and coordination of software issues with vendor
Other duties as needed
Qualification
Required
Associates degree is preferred, or minimum of 1 to 2 years of experience in the level 1 position or equivalent experience in a related field
Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements
Ability to make effective decisions under pressure in a high monetary risk environment
Sound organizational and time management skills
Experience reviewing proposals and business cases, drawing logical conclusions from analysis
High level of technology proficiency
Experience working with reconciliations helpful
Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets
Preferred
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply
Benefits
Competitive benefits package
Company
Broadview Federal Credit Union
Broadview FCU provides personalized banking solutions, financial education, and a platform for bonus enrollment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Castellana
Chief Executive Officer
Earl T. Young
Chief Lending & Credit Officer
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