Airbus · 21 hours ago
Process and Performance Manager
Herndon Area, VA
Full-time
Hybrid
Senior Level
6+ years expAirbus is a global company committed to excellence in the aviation, aerospace, and defense industries. They are seeking a Process Performance Manager to lead performance management and continuous improvement initiatives across regional operations, focusing on enhancing customer satisfaction and operational efficiency.
AerospaceCommercialManufacturing
No H1B
Responsibilities
Launch and lead data-driven improvement missions to resolve customer irritants and operational pain points
Translate customer satisfaction expectations into operational targets and lead specific customer performance improvement plans
Act as a Process Consultant for project leaders and sponsors, utilizing both "hard" (analytical) and "soft" (change management) tools to support organizational transitions
Design and maintain current-state business processes while developing target future-state models for the repair supply chain
Generate and develop Monthly Business Scorecards for both Tooling and repair regional Operations, ensuring transparent reporting of financial and operational KPIs
Use SAP and Skywise data to run root-cause analysis on missed opportunities and implement corrective actions
Drive regional performance improvement with Senior Leadership and global Satair team to resolve collective pain points and customer irritants
The jobholder is responsible for establishing and maintaining data products and Skywised based Dashboards jointly with a global team
The jobholder will act as the departmental Business Owner of the tool “Freshdesk”
Lead the deployment of Airbus Operating System (AOS) bricks (SQCDP, PPS, KPI Tree, etc.) and Full Process Mapping in line with Lean standards
Act as an IT-savvy change agent to support the digitalization of manual processes and make monitoring processes leaner
Act as the primary link between Repair Service Management, Satair AOG, Quality, and Account Directors to align functions around improvement goals
Identify, formalize, and secure the skills and competencies required to support all product lines and AOS maturity
Lead the training and development of resources to ensure the team can effectively manage operational needs
Support ad-hoc strategic initiatives and cross-functional projects as assigned
Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team
Qualification
Required
B.S. degree in Engineering, Aeronautics, Supply Chain, or an equivalent combination of education and extensive relevant experience
Minimum 6+ years working experience in Customer Order Management or Supply Chain or similar specifically within a service oriented environment
Professional and practical insight and experience with purchasing and logistics
Working knowledge of SAP, Google Workspace, and Skywise
Strong data analysis: PC literacy, including word processing, spreadsheets and database use
Knowledge of and experience utilizing Lean Six Sigma methodologies
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Strong communication skills, both written and verbal, in English are required
Preferred
Master's preferred
Project Management
Lean Six Sigma
Benefits
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a generous paid parental leave program.
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
Company data provided by crunchbase