Interstate Companies, Inc. · 15 hours ago
Service Advisor
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelInterstate Power Systems is seeking a Service Advisor to join their Omaha Nebraska team. In this customer-facing technical role, you will serve as the primary liaison between customers and service operations, coordinating repairs and ensuring minimal downtime for critical power systems.
Transportation
Responsibilities
Act as the first point of contact for service inquiries from fleet managers, owner-operators, and equipment operators
Manage the end-to-end invoicing process, including reviewing work orders, verifying labor and material charges, resolving discrepancies, and ensuring invoices are issued accurately and on schedule
Coordinate with operations, technicians, and accounting to ensure all billable work is captured and invoiced correctly
Create detailed repair scopes, cost estimates, and work orders for technicians
Schedule and dispatch service technicians while optimizing routes and technician workloads
Coordinate parts procurement and delivery to job sites to minimize equipment downtime
Conduct post-repair follow-ups and quality assurance checks with customers
Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv)
Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades
Qualification
Preferred
Prior service experience with on-site repairs of Class 6–8 trucks, reefer trailers, or standby/emergency generators
OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration)
Experience in warranty administration and OEM portal systems
ASE Medium/Heavy Truck or Power Generation certifications
Benefits
Competitive Wages : Earn what you’re worth with a strong salary and commission structure.
Tuition Assistance : Support for educational and career growth.
Comprehensive Health Coverage : Health, dental, and vision plans starting the first day of the following month.
Paid Time Off (PTO) : Begins accruing on day one of full-time employment.
Holidays : 6 holidays plus 2 floating holidays per year.
401(K) : Company matching to support your future.
Disability and Life Insurance : Long-term and short-term disability and life insurance provided.
Healthiest You : Virtual healthcare access paid by Interstate.
Pet Insurance : Coverage for your furry friends.
Employee Discounts : Available on products and services.
Employee Assistance Program : Free 24/7 access to guidance for life’s challenges.
Health and Well-being Screening : Paid screenings for employees and their spouses.
Company
Interstate Companies, Inc.
Interstate Companies, Inc. is an industrial distributor, assembler, truck dealer, and a maintenance and repair provider.
Founded in 1975
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Penrod
Chairman and CEO
Larry Schwartz
CFO
Company data provided by crunchbase