Sampled · 20 hours ago
Senior Account Manager South East US
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $140K/yr
5+ years expSampled is a fully integrated laboratory and biorepository committed to providing high-quality sample storage, processing, and analysis services. The Senior Account Manager will develop and execute a strategic growth plan for the South East US region, driving long-term growth and revenue through client relationships and sales processes.
Health CareInformation Technology
Responsibilities
Develop a plan to build a sales pipeline for the region, and develop through all funnel stages to ensure quarterly and annual revenue targets are achieved
Prospect, call, & visit clients to educate them on Sampled’s offering, developing long-term relationships
Consistently advance accounts and win business by setting clear strategic client-centric objectives
Apply core principles of Customer Intimacy: Build deep, personalized relationships with customers to understand their needs, objectives, challenges and priorities; identify opportunities for value creation for both parties and develop tailored solutions
Conduct regular business reviews with customers, providing proactive support & guidance, and address any issues or concerns that may arise
Analyze account performance and identify growth opportunities, in collaboration with Sampled’s internal teams
Identify opportunities for upselling and cross-selling, negotiating contract renewals, and maximizing Customer Lifetime Value (CLV) through strategic account management initiatives
Screen potential business deals by analyzing market strategies, deal requirements, financials, and risks
Proactively build effective relationships with Sampled’s Partners and identify or propose potential business deals
Be the Voice of the Customer internally to influence the products & services portfolio and marketing outreach activities
Work closely with Product Management to align strategic plans to expand products & services offering, and pricing strategies
Be technically and scientifically competent in presenting existing and expanding services capabilities, including new product launches
Be an active champion and role model of the Sampled Core Values: We strive to Delight our Clients, We pursue Excellence in every interaction, process and outcome, We Collaborate to create the best results for our clients and for each other, We are One Team, We Communicate proactively, transparently, and consistently
Collaborate closely with internal teams including Sales, Marketing, Product Management, Customer Support and Project Management, to ensure a seamless and coordinated approach to serving the customer
Develop effective long-term relationships to enable the delivery of integrated solutions to meet customer needs and drive value
Manage internal resources effectively to set strategic meetings between clients and appropriate Sampled team members and leadership to win large-scale projects
Support an environment of continuous improvement with an emphasis on relationship management, shared accountability, and open communication
Manage opportunities through all stages of the sales pipeline and communicate progress internally through maintaining up-to-date records in the CRM platform
Own and be accountable for the process of delivering proposals through to successful completion engaging all appropriate internal resources and customer stakeholders
Provide analytical reports on a regular basis including accurate forecasting
Participate collaboratively in business meetings and update key stakeholders
Ensure all internal policies and operating procedures are followed
Qualification
Required
Bachelor's degree required in STEM
Minimum 5 years relevant experience selling scientific services in biotechnology, life sciences, or scientific services industries
Proven success & extensive knowledge of biopharma process
Understanding of full drug discovery value chain i.e. from discovery to approval
Exceptional communication and interpersonal skills. Able to create buy-in to a customer-centric culture
Professional gravitas, able to represent the business externally. Must be able to interact at the executive level and cross functionally to understand the complete vision of the company as well as the present strategy
Strong knowledge of business and sales growth techniques
Results oriented, with a proven record of business growth
High level of business acumen. Entrepreneurial and strategic
Confident establishing and growing business network
Strong sales closing skills, able to coordinate a complex sales process from initial contact through to commitment and signed contracts. Robust negotiation and influencing skills
Able to analyze, compile and effectively present plans, data and performance metrics
Technically savvy, able to leverage systems, for example the CRM system
Accomplished problem solver, solution oriented, and able to manage conflict effectively
Strong organizational skills with the ability to prioritize ensuring on-time delivery
Exceptional project management skills
Able to work with a high level of autonomy, seeking support when needed
Able to travel to client meetings as required
Committed to personal growth and progression within the business
Preferred
Advanced degree strongly preferred
Company
Sampled
Sampled specializes in offering smart lab services that include storage, management, analysis, research, and transport services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amit Bhalla
EVP & Chief Financial Officer
Shareef Nahas
Chief Scientific Officer, VP Global Operations and Laboratory Services
Recent News
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2025-10-25
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2025-05-28
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