ModMed · 8 hours ago
Manager, RCM Client Success
United States
Full-time
Remote
Mid, Senior Level
5+ years expModMed is a company focused on modernizing the healthcare experience through innovative technology. They are seeking a Manager, RCM Client Success to oversee a team dedicated to enhancing client satisfaction and achieving revenue cycle management objectives across various specialties.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management
Act as an escalation point for complex client issues, ensuring prompt and effective resolution
Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership
Develop scalable strategies to support a growing book of business which increases retention and client satisfaction
Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels
Set clear performance objectives, monitor progress, and conduct performance evaluations
Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization
Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations
Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients
Stay updated on industry trends, regulations, and best practices related to revenue cycle management
Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts
Qualification
Required
At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience
Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry
Exceptional problem-solving skills and the ability to handle and resolve client issues effectively
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels
Excellent client-facing and presentation skills
Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership
Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes
An analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting
Ability to manage and integrate information located in multiple software systems
Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs
Professional demeanor required
Excellent ability to manage time
Foster a collaborative and positive team environment, promoting professional development and knowledge sharing
Ability to travel domestically up to 25%
Preferred
Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business
Medical Billing & Coding certification is preferred
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
2026-01-16
Crunchbase News
2025-12-31
Company data provided by crunchbase