Flywire · 16 hours ago
Software Support Specialist III
United States
Full-time
Remote
Mid Level
$45K/yr - $60K/yr
4+ years expFlywire is a global payments enablement and software company focused on facilitating complex payments in higher education and other industries. The Software Support Specialist III will support a large number of active accounts by providing accurate answers to inquiries, diagnosing issues related to payment processing, and contributing to documentation.
Financial ServicesFinTechPaymentsService IndustrySoftware
Responsibilities
Part of a team of three specialists who support 14,000+ active Invoiced accounts
Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers
Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features
Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member
Escalates complex issues to a Technical Software Support Specialist
Contributes to internal and customer-facing documentation
Available to assist the implementation and customer success teams with client questions about Invoiced
SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams
Qualification
Required
Bachelor's Degree from an accredited university
4+ years in a customer-facing role at a SaaS company
Must have prior experience with Netsuite or Intacct
Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
Innovative problem solver
Naturally diplomatic and tactful
Reliable, honest, hardworking
Preferred
Based within EST is highly preferred
Benefits
Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company
Flywire
Flywire is a payments enablement and software company that simplifies complex payments for its clients and their customers.
1001-5000 employees
H1B Sponsorship
Flywire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (7)
2022 (18)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$583.3MKey Investors
Goldman SachsTemasek HoldingsBain Capital Ventures
2023-08-09Post Ipo Equity· $260.1M
2021-05-26IPO
2021-03-04Series F· $60M
Leadership Team
Mike Massaro
Chief Executive Officer
David King
Chief Technology Officer
Recent News
2026-01-05
2025-12-09
2025-12-04
Company data provided by crunchbase