Decron Properties Corp. · 1 day ago
Customer Service Representative - Residential
Willow Creek Apartments, 935 Willowleaf Drive, San Jose, California, United States of America
Full-time
Onsite
Entry Level
1+ years expDecron Properties Corp. is an award-winning company recognized as one of the best places to work. They are seeking a Customer Service Representative to serve as the front-line contact for residents, responsible for resident relations, retention, and ensuring a quality living experience in a multi-family residential community.
Real Estate
No H1B
Responsibilities
Assist with planning and promoting resident events and activities to support retention efforts
Respond promptly to resident service requests and follow up within 24 hours to ensure satisfaction
Input, update, and close service requests in Yardi
Support lease renewal efforts and communicate policy violations or lease breaches
Address resident complaints professionally and within company guidelines
Maintain knowledge of Fair Housing laws, local ordinances, and property rules, including eviction procedures
Help administer parking policies, newsletters, and community communications
Coordinate and track the distribution of promotional items and resident feedback
Maintain online listings with updated photos, pricing, and specials
Participate in outreach marketing to increase traffic and awareness
Distribute flyers, newsletters, and community notices
Install or remove marketing materials (banners, signs, balloons, etc.)
Monitor competitors and provide market analysis to improve strategy
Support community events and resident engagement initiatives
Help with administrative projects or seasonal tasks
Provide translation or language assistance if qualified and requested
Other duties as assigned
Qualification
Required
High school diploma or equivalent
1+ years of customer service, receptionist, or administrative experience
Professional communication skills (in-person, phone, and email)
Strong organizational skills and attention to detail
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment
Ability to multitask in a fast-paced environment
Friendly, approachable, and service-oriented demeanor
Availability to work weekends or evenings as needed
Preferred
Prior experience in residential leasing, hospitality, or property management
Familiarity with property management software (e.g., Yardi, AppFolio)
Bilingual in English and Spanish or another common local language
Benefits
Competitive salary
Commissions (position specific)
Benefit package including med/dent/vis
Vacation
Sick
Holiday
401k
Free life insurance
Amazing corporate events
Company
Decron Properties Corp.
Decron Properties Corp.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
DAVID J. NAGEL
CEO and President
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