Skywalk Global · 20 hours ago
AGFC Field Technician
Little Rock, AR
Full-time
Onsite
Mid Level
3+ years expSkywalk Global is seeking a Field Technician for the Arkansas Game & Fish Commission, who will provide essential technical support across the state. The role involves assisting end users with various computer-related issues, maintaining system compliance, and managing user accounts, while ensuring secure data handling and effective communication with users.
Information Technology
Responsibilities
Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
Use a device management system to organize and distribute updates effectively and maintain device compliance
Work with the endpoint security team to monitor user accounts and secure the environment
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Manage user, group, and computer accounts within a centralized directory service
Assist with security awareness training and phishing simulations
Manage support requests and document system configurations using an online ticketing and documentation portal
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
3+ years of experience in field technician support
3+ years of experience in desktop and laptop troubleshooting
3+ years of experience in mobile device support
3+ years of experience in network administration and support
3+ years of experience in software installation and maintenance
3+ years of experience in peripheral device configuration
3+ years of experience in help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
3+ years of experience in antivirus and security software
3+ years of experience in remote support tools
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
Skywalk Global
Skywalk Global offers IT consulting, application development, testing, and enterprise solutions.
51-200 employees
H1B Sponsorship
Skywalk Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (7)
2022 (9)
2021 (13)
2020 (10)
Funding
Current Stage
Growth StageCompany data provided by crunchbase