American Express · 1 week ago
Senior Analyst- Customer Growth Marketing - Dialogic
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
2+ years expAmerican Express is a well-established company with a 175-year history of innovation and a commitment to its customers. The Senior Analyst will drive performance in the Customer Value Generation channel by defining marketing strategies, executing offers, and monitoring channel performance while collaborating with cross-functional partners.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Flawless execution of marketing campaigns in Value Generation Phone channels
Management and ownership of all aspects of campaign set-up and execution of marketing offers in close partnership with execution teams
Define the offer strategy in partnership with product and marketing partners
Analyze the performance of marketing treatments, and make insightful recommendations to fuel innovation and growth
Collaborate and maintain strong relationships with key partners
Create simple yet effective dialogic marketing copy and user experiences for our CMs and Customer Care Professionals
Define the strategy of card treatment opportunities (Employee Card/ Delta Upgrade & X-sell) in the channel
Bring new and innovative treatments and capabilities to market
Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders
Qualification
Required
2+ years of relevant experience
Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role
Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions
Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience
Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment
Experience implementing customer marketing strategies and ability to articulate and measure success
Strong skills within MS Excel and PowerPoint
Bachelor's Degree
Preferred
Dialogic marketing skills
Project management skills
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
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