CTBK · 11 hours ago
IT & Security Support Technician
Amherst, NY
Full-time
Onsite
New Grad, Entry Level
$23/hr - $30/hrChiampou Travis Besaw & Kershner (CTBK) is a locally owned and operated full-service accounting firm based in Amherst, NY. As an IT & Security Support Technician, you will be part of the CTBK Tech & Security team, providing both client and administrative support, managing client support tickets, coordinating appointments, and handling procurement of IT hardware and software.
AccountingConsultingProfessional Services
Hiring Manager
Cortney Wehling
Responsibilities
Ticket Resolution: Manage and resolve client support tickets promptly, ensuring accurate documentation and timely follow-up
Scheduling: Coordinate appointments with internal teams, clients, and vendors
Client Interactions: Communicate effectively with vendors and clients to understand issues, provide solutions, and maintain positive relationships
Ordering: Handle procurement of IT hardware, software licenses, and security tools; and track orders. Additionally, providing sales quotes to clients
Administrative Support: Management of calendars and emails, answering client phone calls, responding to client requests
Qualification
Required
Ability to work effectively under pressure and meet tight deadlines while maintaining attention to detail and quality of work
Knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections
Have attributes such as communication, teamwork, adaptability, and problem-solving in creating a positive productive work environment
Familiarity with working in IT or a similar role with hands-on experience diagnosing and resolving basic technical issues
Strong interpersonal skills to effectively interact with clients, peers, and other contacts
Deliver quality customer service and uphold CTBK's high-quality standards
Contribute to identifying solutions
Ability to continuously learning new technologies
Solid knowledge of Windows 11, Windows Server, mobile devices, and printers
Timely response to requests, strong communication skills with keen attention to detail, memory of patterns, and interest in problem-solving
Detail-oriented, thorough with excellent organizational skills
Ability to work, prioritize and make decisions independently in a fast-paced environment
Preferred
Security+, Network+, Microsoft, or other IT industry-standard certifications are a plus
Knowledge of IT systems, hardware and applications (Windows Servers, VMWare, and Networking Switches) are a plus
Company
CTBK
CTBK provides businesses and individuals with assurance, accounting, tax, and business consulting services.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly G. Besaw
Partner
Company data provided by crunchbase