Dallas Theological Seminary · 13 hours ago
Computer Analyst, Tier 1
Dallas Campus - Dallas, TX 75204
Full-time
Onsite
Entry Level
$18.26/hr - $18.26/hr
2+ years expDallas Theological Seminary is seeking a Part-Time Computer Analyst, Tier 1 to provide excellent customer service to faculty, staff, and students. The role involves frontline communication, support for Windows and Apple infrastructure, and fostering quality technical services within the IT department.
Higher Education
Responsibilities
Provide excellent customer service to the DTS family (faculty, staff, students, alumni)
Help ensure that IT policies and standards are observed
Install, administrate, monitor, and triage technology products, including Windows and Apple devices, Classroom AV equipment, and various other proprietary devices
Create and maintain IT documentation
Work with the IT staff community to analyze and resolve problems associated with technical issues
Escalate support for unresolved helpdesk issues
May test and recommend new procedures, software, and hardware
Train non-technical users to teach and equip the DTS family to utilize technology effectively
Other tasks as directed by DTS management and IT department personnel
Qualification
Required
Humble. Must display the ability to learn from others and listen to the input of team-members
Initiative-taker. Able to manage own projects efficiently and press towards goals without needing oversight
Listener. Able to listen to the problems of DTS family and help offer solutions
Respectful. Able to communicate with respect and value for each member of the DTS family
Creative Problem-Solver. Able to calmly identify problems through observation and questions and come up with solutions using all the tools at one's disposal
Knowledge of Operating Systems: This primarily includes Windows 10 and 11, MacOS (from Big Sur to present), iPadOS, and iOS
Knowledge of Software: Understanding of Office 365 products as a skilled end-user
Hardware Proficiency: Ability to configure and organize staff workstations with an understanding of peripherals, power, and data connections
Basic Understanding of Cybersecurity: Understands key signs of what is legitimate, and what is likely a security risk when browsing the internet or receiving emails
Administrative experience with one OS upgrade requested
Experience servicing MAC and PC hardware requested
At least two years related experience requested
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 30 pounds for short periods
Must be able to stand on a ladder
Must be able to perform classroom maintenance
Company
Dallas Theological Seminary
Dallas Theological Seminary is a school in Dallas.
201-500 employees
H1B Sponsorship
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2025 (2)
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2023 (4)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageRecent News
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