Sedgwick · 11 hours ago
Utilization Review Customer Service Rep
United States
Full-time
Remote
Entry Level
$17/hr - $18/hr
1+ years expSedgwick is a company that focuses on providing meaningful support to individuals facing unexpected challenges. They are seeking a Customer Service Representative to handle utilization review calls from injured workers, requiring strong communication skills and a customer-focused approach.
BankingInsuranceRisk Management
Responsibilities
Assists with utilization management quality assurance initiatives through participation in on-line log and/or case staffing with supervisor
Position is to answer phones for the utilization review department
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
High school diploma or GED required
One (1) year of experience with workers compensation legal and regulatory requirements and quality/managed care concepts or equivalent combination of education and experience required
Knowledge of workers compensation claims procedures and state legal and regulatory requirements
Good customer service skills
Good oral and written communication skills
PC literate, including Microsoft Office products
Excellent interpersonal skills
Good organizational and time management skills
Good problem solving skills
Good analytical skills
Ability to manage multiple and changing priorities
Ability to work in a team environment or independently with little supervision
Ability to meet or exceed Performance Competencies
Benefits
Three Medical, and two dental plans to choose from.
Tuition reimbursement eligible.
401K plan that matches 50% on every $ you put in up to the first 6% you save.
4 weeks PTO your first full year.
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase