NBCUniversal · 11 hours ago
Manager, Post Support Engineering
Miami, FL
Full-time
Onsite
Mid, Senior Level
4+ years expNBCUniversal is one of the world's leading media and entertainment companies, and they are seeking a Manager of Post Support Engineering. This role involves leading a team of engineers to support cloud-based and on-prem environments, overseeing ticket escalations, and ensuring operational excellence.
BroadcastingMedia and EntertainmentNews
Responsibilities
Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence
Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues
Deliver monthly performance and operational reporting to senior leadership and business units
Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients
Lead weekly engineering conversations, Onboarding sessions for new business units
Regular one-on-one coaching and career development conversations with team members
Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint
Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements
Qualification
Required
4+ years of managerial experience in a Post-Production environment
Strong understanding of Avid, Adobe, Azure, and VMware, along with experience in file encoding (Telestream Vantage), Leostream, Teradici PCoIP, networking, file transfer acceleration), and Telestream Diva Archive
Deep knowledge of post-production workflows and ability to guide teams in best practices
Strong analytical and troubleshooting oversight with the ability to direct team resources effectively
Strong collaboration skills across geographically dispersed teams
Adaptable to evolving requirements and dynamic schedules, with the ability to set team priorities
Strong interpersonal and leadership skills, with a focus on building trust and alignment across technical and operational groups within NBCU
Effective crisis management, providing calm leadership and direction during live/on-air incidents
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite
Preferred
Certifications like Cisco, Azure, or Avid ACSR
Company
NBCUniversal
NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.
10001+ employees
H1B Sponsorship
NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-29Acquired
Leadership Team
Jeff Shell
CEO
Stephen Burke
Chief executive officer
Recent News
Morningstar.com
2026-01-13
Company data provided by crunchbase